Introducing the Occasional Series
LED's experiment to better engage with members. Format can include panel discussions, interviews, basics brushup and more.
What: Occasional Series webinar: "Simplified Lean for Frontline Service Management" with David Hinds
When: Mon, Jan 17, 2022 6:00 PM - 7:00 PM EST
Registration Link: https://register.gotowebinar.com/register/3702173717279143950

About the Presentation: Waste is viewed as a training and collaboration tool in which all employees can easily recognize “waste signals” associated with the four broad waste categories that are most relevant to service operations. In addition, a service-oriented alternative to value stream mapping is introduced and five types of visual controls are described as a guide to helping managers develop control devices for both physical and online work activities.
About the Presenter: David Hinds is a business coach and author of the book entitled, “The Essence of Lean: A Superior System of Management.” He is passionate about the value and importance of Lean management and he brings a truly unique perspective to its understanding, teaching and application. David has been a successful Lean practitioner, applying Lean principles to transform his wholesale business from near bankruptcy into one of the most respected and profitable companies in its industry. He later spent years as a Lean researcher and advisor, during which time he developed and taught an MBA course in Lean Entrepreneurship and supervised Lean improvement projects for a highly diverse set of organizations and industries, ranging from multi-billion-dollar banks and telecoms to small restaurants and retail shops. Hinds presents a set of Lean practices and techniques which are intended for use as a general management system in service industries and not strictly as a process improvement program. The simplified design, which includes some novel Lean technique applications, allows for easier learning and adoption by frontline service managers and facilitates maximum participation of all employees.