Many organizations especially in Healthcare have started a journey to become more robust in operations. The path to a high reliability organization is one that takes years to complete. It involves a change in culture, a change in focus and a change in attitude. Many companies start but many drop out due to a variety of reasons. This talk shows a roadmap that a number of organizations have used successfully to become recognized as highly reliable. It will show how the concepts align with other management approaches like Baldrige and how tools like Lean, Six Sigma and Change Management provide the foundation for success.
Speaker: Jim Bossert
Jim Bossert is a Performance Excellence Manager with John Peter Smith Hospital in Fort Worth. Prior to that Jim was a Lean Six Sigma and Change Management Master Black Belt for High Reliability Initiatives at the Joint Commission Center for Transforming Healthcare. In this role, he was responsible for leading and coordinating activities supporting the adoption of high reliability practices with hospitals and state hospital associations. He has been actively involved in quality and process improvement in all levels of management for over 35 years. He has presented at numerous conferences as well as written papers and webinars to share with others his learnings.
His experiences in a variety of industries have allowed him to help many diverse industries in the implementation of Rapid Process Improvement. Some of these industries are automotive manufacturing and design, chemical and process manufacturing, mobile phones, banking and finance, performance excellence consulting, software development and teaching. Dr. Bossert has certified Green Belts, Black Belts and Master Black Belts in these industries. He was named Quality Magazine’s Quality Professional of the Year in 2018
Jim has authored the Supplier Management Handbook (6th Edition) and Supplier Certification among other books. He is an ASQ Fellow, he received the Distinguished Service Medal from ASQ in 2012. Dr. Bossert received his MBB from GE. He is the past editor of the Six Sigma Forum magazine. Jim received his PhD from Indiana State University in Technology Management specializing in Quality Systems. He received his MS in Applied Math and Statistics from the Rochester Institute of Technology. He is an ASQ CQE, CQA, SSBB, SSMBB, and CQM/OE. He also has his CHPQ certification and is a reviewer for the Journal for Healthcare Quality.