Webinar: Using QFD to Understand the Voice of the Student
Quality function deployment (QFD) has been widely used in product and service development to translate the voice of the customer (VOC) into the design of a product or service. Just as customer requirements can change, workplace requirements also continually evolve to keep pace with the developing global market. To meet ever-increasing standards, educational institutions have been investigating methods to prepare students for future employment. This presentation provides a detailed case study illustrating the use of QFD in Six Sigma education and training. The VOC was captured through a survey which documented the student’s learning style and course expectations. QFD was then utilized to modify the course design using the VOC. Course modifications were carefully considered to meet the requirements of all stakeholders, including those of the students, by providing a stronger overall learning experience that tailors the teaching methods to a student’s individual learning preferences. Results indicated the changes were beneficial to the students and helped their comprehension of the course material, while improving content retention and engagement.
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