ASQ Inspection Division Webinar (0.1 RU)  — Getting into the Mind of your Customer 3779
ASQ Inspection Division Webinar (0.1 RU) — Getting into the Mind of your Customer
Webinar Abstract:

To thrive, organizations need to go beyond providing good customer service and learn how to get into the mind of their customers.

But who is the customer? What roadblocks are in the way? Are we structured to be service oriented? And what happens when we need to serve two masters that have differing agendas or perspectives?

This webinar walks through the process of discovering where you are today and identifies the critical changes, you can make to improve customer service & performance.

We will discuss:
  • Who is the customer
  • The importance of customer clarity
  • Tools to understand your customer
Date & Time
Tuesday February 8th, 2022 6:00pm CST
End Date & Time
Tuesday February 8th, 2022 7:00pm CST
Host Type
Additional Information
Scott Burgmeyer
Founder & CEO, Creative Solutions Group

Scott Burgmeyer, Leadership Excellence, Quality, Lean, Six Sigma & Baldrige Guru, is the founder & CEO of Creative Solutions Group.  For over 30 years, Scott has worked and consulted in manufacturing, technology, education, finance and health care industries.  Scott has held QA Manager, CI Manager, Human Resources & Talent Director, SVP Quality & Improvement, and Chief Improvement Officer titles.
As a Master Black Belt and creator of The DMAIC Way®, Scott's goal is for everyone to Make it Better!  Make it Stick!
Connect with Scott on LinkedIn:
ASQ Experience:
  • State Baldrige award recipient (6 times with 3 different organizations)
  • State Baldrige award director, examiner & judge
  • National Baldrige examiner
Event Sponsor Information
ASQ Inspection Division - Monthly Webinar

Add the 2nd Tuesday of each month - 18:00 Central Time Zone - to your Calendar

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Date & Time: 02/08/2022 06:00:00 PM CST