ASQ Inspection Division Webinar (0.1 RU) — Getting into the Mind of your Customer

When:  Feb 9, 2022
Associated with  Inspection Division
Webinar Abstract:

To thrive, organizations need to go beyond providing good customer service and learn how to get into the mind of their customers.

But who is the customer? What roadblocks are in the way? Are we structured to be service oriented? And what happens when we need to serve two masters that have differing agendas or perspectives?

This webinar walks through the process of discovering where you are today and identifies the critical changes, you can make to improve customer service & performance.

We will discuss:
  • Who is the customer

  • The importance of customer clarity

  • Tools to understand your customer