To thrive, organizations need to go beyond providing good customer service and learn how to get into the mind of their customers.
But who is the customer? What roadblocks are in the way? Are we structured to be service oriented? And what happens when we need to serve two masters that have differing agendas or perspectives?
This webinar walks through the process of discovering where you are today and identifies the critical changes, you can make to improve customer service & performance.
We will discuss:
- Who is the customer
- The importance of customer clarity
- Tools to understand your customer
Founder & CEO, Creative Solutions Group
Scott Burgmeyer, Leadership Excellence, Quality, Lean, Six Sigma & Baldrige Guru, is the founder & CEO of Creative Solutions Group. For over 30 years, Scott has worked and consulted in manufacturing, technology, education, finance and health care industries. Scott has held QA Manager, CI Manager, Human Resources & Talent Director, SVP Quality & Improvement, and Chief Improvement Officer titles.
As a Master Black Belt and creator of The DMAIC Way®, Scott's goal is for everyone to Make it Better! Make it Stick!
Connect with Scott on LinkedIn: https://www.linkedin.com/in/burgy/
- State Baldrige award recipient (6 times with 3 different organizations)
- State Baldrige award director, examiner & judge
- National Baldrige examiner
- ASQ CMQ/OE
- ASQ CSSBB
- ASQ CQE
- ASQ CQA
Add the 2nd Tuesday of each month - 18:00 Central Time Zone - to your Calendar
Inspection Division Events Page: https://my.asq.org/communities/events/158