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Brief presentation outline:-Meeting customer requirements effectively and efficiently is the basis for competitive sustainability.
-Two major approaches to performance excellence are Cost of Quality and Theory of Constraints.
-The presenter will share a real-life example of using both concepts in an overlapping government application. Successes and lessons learned will be included
The Discussion:• Quickly review the concepts of Cost of Quality and Theory of Constraints
• Introduce the pilot application of these concepts within a federal government agency
• Discuss the relationship between Cost of Quality and Theory of Constraints in continuous or breakthrough improvement.
Presenter:Grace L. Duffy, MBA, CMQ/OE, LSSMBB, CQIA, CQA, SSGB
President, Management & Performance Systems
MBA, Management and Information Systems, Georgia State University, Magna Cum Laude
Grace has over 45 years’ experience in successful business and process management in corporate, government, education, and healthcare.• She uses her experience as President, CEO, and senior manager to help organizations improve, and has authored 15 texts, additional book chapters, and many articles on quality, leadership, and organizational performance.
• She is a frequent speaker and trainer and holds an MBA from Georgia State University, an ASQ CMQ/OE, CQIA, SSGB, and CQA.
Grace is an LSS Master Black Belt, ASQ Fellow and Distinguished Service Medalist.
• She is the 2014 Quality Magazine Quality Person of the year and the 2016 recipient of the Asia-Pacific Quality Organization Miflora M. GatchalianInternational Woman in Quality Medal.