HD&L Webinar: Evolution of the Customer 347
HD&L Webinar: Evolution of the Customer

In this informative presentation, Rick addresses how the customer of today and tomorrow has changed, and how you need to adjust to ensure continued growth within your organization, through identifying areas for improvement in hiring, sales and marketing to meet these changing needs.

Rick speaks to:

  • how specific generational preferences when buying have changed as we now have 4 major generations in the workplace. Rick describes how to address these different buying habits and positively influence them.
  • how advancements in technology, including the influence of social media and online selling are shaping the future of customer buying habits.
  • introduces the buying ‘engagement shift’, defining where in the sales/buying cycle we impact decision makers, how this has changed from previous years, and how to engage it.
  • how to prepare to meet the coming needs of your customers, including approaches to addressing the changing buying styles, influences and timing of engagement for today’s customer, ensuring continued added value and sales growth.
Date & Time
Wednesday October 24th, 2018 1:00pm CDT
End Date & Time
Wednesday October 24th, 2018 2:00pm CDT
On-line via GoToWebinar
Host Type
Webinar Link / Meeting Instructions
Our complimentary webinars, open to ASQ Members and Non-Members, are hosted live on GoToWebinar at the specified date and time.

New to GoToWebinar? Additional Tips and Tricks are located towards the bottom of our website's events page.

After registering, you will receive a confirmation email containing information about joining the webinar. All attendees participating in our webinars for at least 40 minutes are eligible for 0.1 RUs which will be distributed via email after completion of the webinar. A recorded copy of the original webinar will be published on both our YouTube channel and our web site (www.asqhdandl.org/archived-webinars.html) as soon as possible after the event.
Additional Information
Rick Denley is an advisor, speaker, writer, mentor, leader and coach who combines strong mentoring skills along with coaching tactics with real world knowledge and experience to assess required organizational change that facilitates growth. Rick is now making use of his 25  years experience in: Teambuilding, Sales coaching, Creating and implementing transformational sales growth strategies, Leadership facilitating (Crestcom International) and coaching. With his first writings being published in Dynamo Diaries Ver II, Rick continues to engage audiences with several keynote speeches on: Leadership, Selling & Evolution of the Customer, Motivation. Rick lives in Toronto, and has two adult sons whom he coached in competitive hockey for many years with them reaching the ranks of University and Jr A levels of competition.
Event Sponsor Information
To learn more about the Human Development and Leadership Division, visit us our website.
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Date & Time: 10/24/2018 02:00:00 PM EDT