HD&L Webinar: What’s Love Got to Do With It: The basics of Emotional Intelligence for Leaders and Practitioners
While the Global Pandemic of 2019-2021 created unprecedented upheaval in economies, health systems, employment workplace arrangements, technology and social relations, it reminded us that we all operate under the same human range of emotions. From fear to hope, relief to stress, joy to sadness, the opportunities for us to experience this range of emotions has merged even more as “work” and “life” have become closer than ever before. Quality professionals in general, and leaders in particular must understand this shifting emotional landscape and how it can affect their teams, projects and organizations. The first step down this path of understanding is to examine one’s own emotional landscape. Even though the concepts of Emotional Intelligence have been around for over 25 years, the current global crisis has shed new light on the need to understand these ideas in new ways and how they impact the work of Quality in Lean Organizations.
About the speaker:
Richard Uphoff is an Operations Manager and Registered Principal with The Vanguard Group, Inc. in Scottsdale, Arizona. He has worked in Financial Services for 28 years and is an expert in Lean deployment and execution in services organizations. He is an ASQ Certified Manager of Quality (CMQ/OE) and Quality Engineer (CQE). He is also a member leader of ASQ, currently serving as the Chair Elect for the Human Development and Leadership Division and is also working with a small team to create a new Financial Service Division within ASQ. He lives with his wife and daughter in Fountain Hills, AZ.
New to GoToWebinar? Additional Tips and Tricks are located in the resources section of our myASQ community.
After registering, you will receive a confirmation email containing information about joining the webinar. All attendees participating in our webinars for at least 40 minutes are eligible for 0.1 RUs which will be distributed via email after completion of the webinar. A recorded copy of the original webinar will be published on both our YouTube channel and our myASQ community as soon as possible after the event.
To learn more about the Human Development and Leadership Division, visit our myASQ community.