As quality professionals, we are often at the frontlines. We are frequently engaged in battling customer issues, and usually the first to note a decline in company performance. We know our organizations need to change for the better, but often feel powerless to galvanize others and lead them into new territory. Being able to win these conversations for change is not just a matter of luck or just for a few folks with fancy titles and authority. This talk focuses on conversational techniques to win critical conversations that enable change.
You will learn:
How to keep your power during critical conversations
How to present your idea so others say “yes”
How to win a debate using the facts on your side
Vani Pasupathy is Managing Partner at Building Perspective Inc, a boutique management consulting firm in Toronto, Canada committed to creating operational excellence. She has wide and deep experience in business transformation cultivated over the last 20 years as a process and quality leader. Her experience spans IT, healthcare, utilities, research & development, and manufacturing environments, ranging from fast-paced start-ups to multinational organizations. Vani has a talent for creating operational rhythm out of the chaos of everyday firefighting and rapid growth.
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After registering, you will receive a confirmation email containing information about joining the webinar. All attendees participating in our webinars for at least 40 minutes are eligible for 0.1 RUs which will be distributed via email after completion of the webinar. A recorded copy of the original webinar will be published on both our YouTube channel and our myASQ community as soon as possible after the event.
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