Have you ever facilitated a process improvement event and have it fall flat due to participant apathy? If so, maybe the content being conveyed did not strike a chord with the audience or possibly you were teaching when you should have been facilitating. Successful facilitation is more than effective communication, it’s also about structuring content in a way that’s meaningful to the audience so they can have their AH-HA! moments and tie it back to the environment they can relate to. The purpose of this webinar is to provide effective tools and techniques to engage & energize your audience while tying content to successful process improvement outcomes.
Attendees will learn how to better:
- Identify areas of improvement and potential waste
- Structure content to improve event flow using openers, activities, energizers, and closers
- Revisit content areas that need reinforcement
About the Presenter
Michael Gutka is a Sr. Process Engineer for USAA, a $35 billion Fortune 100 financial services provider. As a Sr. Process Engineer, Michael manages the relationship with internal business functions in USAA’s Property & Casualty Insurance operation and provides the executive leadership team strategic direction regarding USAA’s Intelligent Automation platforms. In addition, his team serves a consultative role to optimizing business process through information technology.
Prior to joining USAA, Michael spent sixteen years at FedEx in various management roles where he led programs to improve customer experience, sales efficiency, optimize business process and maximize shareholder return on investment.
Michael received a BS in Finance from DePaul University and an MBA degree (Summa Cum Laude) with concentrations in Management Information Systems and Operations Management from Benedictine University. He has completed post-graduate executive programs at Purdue University, Michigan State.
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After registering, you will receive a confirmation email containing information about joining the webinar. All attendees participating in our webinars for at least 40 minutes are eligible for 0.1 RUs which will be distributed via email after completion of the webinar. A recorded copy of the original webinar will be published on both our YouTube channel and our myASQ community as soon as possible after the event.
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(http://iaf-world.org) . Check out the link to the IAF Methods data base for a host of facilitation methods.