I read an interesting point in The Toyota Way Field Book that Toyota uses a Team Leader role to audit work procedures to detect deviations from standard work. The Team Leaders are hourly individuals and support 5-7 associates. Why don't all companies do this? It would seem to be valuable for all departments, not just operations.
Joseph T. Basala
ASQ CMBB, CSSBB, CRE, CQE, CMQ/OE, CQA & ASQ Fellow