Some general questions I have are:
-How do you measure quality?
-How is the information captured?
-How is the metric displayed? (is it a number, a scale, a letter, DPMO, etc.)
-What industry are you in?
Thank you for your input!
I work in the Aerospace component manufacturing industry. Common metrics are PPM levels, # of escapes, customer scorecard scores , COPQ data, etc.
Mary Beth Soloy
ASQ Fellow, CMBB, CSSBB, CQE, CRE