Hello, I am leading a design project in a specialized field that does not currently have an all-encompassing metric surrounding the quality of the work product. I'd like your help with some benchmarking to look at best practices.
Some general questions I have are:
-How do you measure quality?
-How is the information captured?
-How is the metric displayed? (is it a number, a scale, a letter, DPMO, etc.)
-What industry are you in?
Thank you for your input!