Customer-Driven Superior Service Workshop!

One-day educational event designed to sensitize service quality professionals to the real world demands & concerns of service organizations. This workshop will be HIGHLY INTERACTIVE!

The Service Quality Division and Charlotte Section are pleased to announce that registration is open for our upcoming one-day virtual workshop, Customer-Driven Superior Service, to be held Friday, October 23rd, 2020 via Zoom. We look forward to seeing you there!

Service quality is a key component of ensuring positive experiences. Understanding the need, delivering on the promise, and ensuring continuous engagement builds lasting relationships. In this one-day workshop, a blend of presentations, group simulation exercises and debrief sessions will provide participants with service knowledge and best practices related to transactional processes like those encountered in industries including retail, hospitality, financial services, and internal support functions. Key learnings will focus on Voice of the Customer, Use of Data in a Service Environment, Problem Hacking, and Collaboration.

Attendees are eligible for 1.0 Recertification Units (RU's)