I seem to recall reading something about Training, Awareness, and Competence; so the onboarding should address all 3 areas.
- I would center some time in explaining the Why of things. Why do we have a quality system? Why do we focus on customer (internal an external) satisfaction? Why do we have standards? Why do we manage complaints? Why do we have a problem solving approach? Why do we measure things with KPIs? Why do we perform audits? Why do he have management reviews? Why do we encourage continuous improvement? At an entry level answering the why is more relevant than showing the how. You need them to buy in the idea of quality management. Then they will learn how to do it.
- Soft skills are also fundamental. Things like effective communication, trust development, observation (think of Taiichi Ohno's Circle), taking notes and having a journal is specially useful, public speaking and teamwork. Also Critical Thinking (5 whys, 5w/2h) can help them develop a useful thinking framework to be applied with the quality tools.
- Regarding quality basics the BoK of the CQIA could be a guideline and then the CQPA. I would give an emphasis to the concept of a Process, Waste, Variability and Standardization, including something like 5s. And then the 7 quality tools and 4 step Problem Solving. Then everything else as required by the position they are occupying.
- The lack of training
- Poor supervision and leadership
- The lack of measurements
- The importance of audits
- The need to balance quality and productivity
- The variability of the process
- The role of waste in the production line
The workshops allow them to experience the effects of their actions in different parts of the organization. Each participant is given a role and the activity is handled via "cards" by the facilitator. The cards introduce "real life events" that they have to handle and that affects their quality and productivity flow.
Just some ideas.