Time for some positivity!

As 2021 wraps up, I think we all could use a boost. Let's start a thread of some really great things you were able to accomplish at your workplace. Let's celebrate the continuous improvements: the small wins, and the large innovations. I'll start: This year, with the uncertain circumstances and a reduced travel schedule, I was able to work with clients remotely and implement consulting solutions with a hybrid delivery method combining on-site visits (where it was safe and required) and zoom calls in-between visits. This offered increased scheduling flexibility and saved clients money. We agreed to maintain this improved service delivery in the future. Often, the clients channeled those savings into additional remote training for their quality staff! Winner! Winner! What improvements did you do at your workplace this year?

10 Replies
Grace Duffy
107 Posts
Susan, great way to sum up our year in "quarantine." I, too, had a productive year. Not necessarily a revenue generating one. At my point in career, that may be OK. I spent a lot of time cleaning up the draft papers I had going with valued colleagues. We were published in several peer reviewed journals, got two books published and provided lots of volunteer presentations on book topics, or new ideas to ASQ sections, corporate organizations, or college classes. Giving back is always fun. I met some wonderful new colleagues over Webex, Zoom, Teams, and other venues. Virtual conferences worked relatively well. Better yet, I spent time with my husband, did a little gardening, settled into a new home, provided virtual training for ASQ education and communicated with existing clients to prepare for when the doors are open again in 2022. A few new clients found me on LinkedIn or from my books. All told, it has been a good year. We stayed healthy and even had a few vacation trips while fully vaccinated and masked. I wish everyone a Happy Holiday and a prosperous New Year.

Yes, you were definitely busy in 2021, as usual. I have a few Grace Duffy texts in my collection. It's been quite a year. So glad to hear you were able to volunteer, issue some publications and meet new people. Thanks for the reply!

Lucy King
13 Posts

Susan, this is a lovely topic and thank you for posting it. In 2021, I accepted Chair responsibilities in our ASQ Tidewater Section 1128 in Hampton Roads, VA, started my kingqa.com business, built a website for it, and just published my first quality-related book called Distilled Lean Six Sigma: 10 New and Consolidated Tools for Continual Improvement. There were big changes while working from home this year and I cannot wait to see what 2022 holds!

Congratulations! Wishing you much success! At which retail outlets is the book sold?

Best regards for a Merry Christmas & a Happy New Year!
Madeline McLean

Thanks for posting Susan. We had many challenges over the year, dealing with supply chain and vendor issues every where you turn around. Although I have been able to implement some continuous improvement ideas and data tracking that will help us hit the ground running in 2022. I love that you are accentuating the positive in this year end post.

It has been a season of clean up and start all over brand new and we are ready to roll!!


Lucy King
13 Posts

Hi Madeline,

Thanks for asking! Distilled Lean Six Sigma is available in Kindle, paperback, and hardcover at

Hello Lucy, Lucas, Madeline, Susan, Grace plus other esteemed contributors…

Good Day.

My 2 cents.
“The only constant in life is Change” - Heraclitus.
For a few of us, Remote certification audits became a regular feature in the last 2 years.
Previously, we did remote audits for a few specific situations such as review of Major nonconformance, audit of remote service facility.
Now we work on Remote Audits are done as per ISO/IEC 17021-1:2015
The Auditors are trained to perform the Remote audits with refresher training given from time to time.
Remote audits use ICT (Information and Communication Technology), 360° Video/ Vision cameras, Drones.
Apps for collaboration for video conferencing, online meetings such as Teams or Zoom or Google Meet or Skype or WebEx with a practice run done a day or two before the audit. This is to debug any potential online issues.
The above tools and techniques have been the mainstay of auditing in the Covid era and a great value proposition to maintain/ afloat the ISO certification.

I teach as Adjunct Professor Lean Six Sigma Black Belts, Green Belts, Yellow Belts, CQE, CQA courses to corporate executives in community colleges and companies using BOPPPS (bridge-in, outcomes, pre-assessment, participatory learning, post-assessment, and summary) methodology.

Also did Curriculum development and redesigning courses for Quality Engineering Management for colleges in Toronto, Canada.

So we count our blessings.

Happy Holidays and Happy New Year 2022 to you and your family.

Best Regards,
Girish Trehan
QMS Lead Auditor-independent contractor
Adjunct Professor, LSS and Quality
ASQ Chair-Elect Customer-Supplier Division

You have an intimidating profile. I wish to learn more from you. Below is a brief introduction of myself: My first degree was in mechanical engineering and my master degree that I just completed this month was in business administration. Currently, I am a lean six sigma green and black holder. I am looking forward for career change to quality improvement.
Grace Duffy
107 Posts

Congratulations on your MBA. I was fortunate enough to finish my MBA some years ago. Having the Masters allowed me to teach quality courses at a two year technical college in South Carolina. Your experience as a mechanical engineer should help you understand effective design processes and the need for measurement and results.

I wish you well.

Grace Duffy

Sent from Mail for Windows

Happy Holidays & Every Day!

Yaaasssss… let's focus on the positive never-ending continuous improvement for which we do what we do.

Surfaced from protracted Corona care home isolation to start back in QM with a new company in August, wherein I am finally getting some traction helping get us on a better, smarter not harder track with so much ++ possibility ahead.

Also, grateful they sponsored me back with ASQ, hearing from all of you while partaking of some webinars whenever possible, a small international mentor collaboration on-line and also connecting with the Lean ISO Experts consultant of my last company, Gil Lugo, while looking into volunteering to support the West Palm Beach chapter, for which we've already cleared up some basics.

Now on to a couple CAPAs. Take care all & Best wishes!