What is less clear is what is the current CMQ/OE BoK missing? As change moves faster and faster, do we need a mechanism to anticipate the next BoK? There are a lot of ideas in the universe of quality. As the current QMD Vice Chair for Education (and Webinars) I feel this question needs to be asked and answered by the QMD Division.
I propose we start with a list, a crowd sourced list. To all our QMD members:
- What is not in the current Certified Manager of Quality/ Organizational Excellence body of knowledge but should be there?
- What could be added to move the art and science of quality and process management forward?
- What can make us more successful?
Please reply with your ideas on what could be added. If your idea is not well defined or understood, you may expand on it here. Later we will run a poll to prioritize this list. It is not assured that these ideas will enter the next CMQ/OE BoK, but if a large group of practitioners agree, they may be.
Though a recent acquisition I became aware of the Shingo model. Was surprised the current BoK only has a cursory mention of Shigeo Shingo. Please consider to add more content in future revisions.
Need to add business continuity planning and cyber security.
- Data Structure and Business Intelligence
- Content Management
I couple of months ago we discuss here in this forum about topics related to the implementation of quality principles in Small Businesses and Family Owned Businesses. I believe some topics regarding that could be subject to consideration.
https://my.asq.org/communities/discuss/viewtopic/28/49/3395#forums-view-topic this is the thread.
This is good. To come up with a list of possible tactics would probably start with a list of common dilemmas. Can you think of some dilemmas you have faced? (This may need to come from a different discussion topic.)
I have another topic under QMD Quality Tools about building standard strings of tools:
I feel that case studies may be something QMD needs to build separate from from 'Future BoK,' as these are usually separated by type of industry. I will ask for guidance on this from our MyASQ planning team.
What was your acquisition? How did you learn about the Shingo model? Was it a book?
And, Would you consider doing a review of it for QMD's MyASQ?
This past year has moved us collectively about a decade forward in applied tech. This sounds like a good article, taking the 'tech threads' from the existing BoK that you have mentioned here and knitting a picture of today's communication, technology, data, data structure, content management, analysis, documentation, and business intelligence. Does anyone know a data scientist, inside or outside ASQ?
Thank your for the link to the Small business discussion thread. While we resist making separate BoKs by industry, all industries may be large or small. This could be done by adding a 'lobe' on to each section of the existing BoK talking about how that topic fits in a smaller business. Once this is done, these sections could be taken out and published together. Sounds like a project.
For example, under leadership, the approach to bring knowledge and data to small business leaders about process and quality management is not the same as in larger businesses who have large staffs to delegate.
This is a good idea of a way to process the 'future BoK'. Do you have any suggestions on content?
The medical division of Hutchinson Technology was acquired by Resonetics November of 2020. We are obviously in a transition phase so huge learning curve ahead.
You could start here: Home - Shingo Institute - Home of the Shingo Prize
I will have to study this. It certainly looks like it would apply beyond government applications. In our CMQ/OE BoK, it seems this would be placed alongside ISO. I have seem other maturity models developed by various people, notably Duke Okes. I like that this 'standard' (if I may call it that) also contains information on how to apply it. Grace Duffy and Pierce Story have developed a QMD structure for health care that may be similar. See https://my.asq.org/communities/blogpost/view/28/4/1229
These two are certainly aspects of QM made more important this past year. They are both part of risk, and they could be emphasized there in the BoK. Business continuity could also be a topic in the strategic planning area.
- Quality Drop - Internal & External
- Dispute with Customer
- Dispute with Supplier
- Building Customer/Supplier relations
- Mentoring Quality personnel - Internal and External (Becoming more common.)
- Implementing new elements to a quality system - medium and large system change
- Strategies of merging quality systems in the event of a merger/buyout.
- Standard strings of tool as you mentioned above
- Scaling quality functions for increased/decreased capacity.
A little background context behind my response: Currently, I do not hold any ASQ certifications, although I have worked in a quality role for over 20 years and have been an ASQ member for over 15 years.
In my mind, the current CMQ/OE BoK is missing fundamental direction/views that, in my mind, ASQ ought to promote:
- Concise, clear definition of quality
- The "formula" to provide high-quality products and services, regardless of the industry
- A quick-reference quality maturity model that not only portrays the current maturity of quality in an organization but also calls out key moves that bridge to the next level of desired quality maturity. This maturity model should also be applicable to all organizations, regardless of the industry.
To me, it seems as if ASQ is a wonderful source of quality-related information - a repository of many thoughts and approaches. I think it would be great and extremely helpful if ASQ would promote a filtered set of concepts and irrefutable best practices that lead to an unquestionable state of quality. I acknowledge that many people in many organizations find ways of doing something that works for them as they continually strive to improve and deliver better products and services. That said, I think that an ASQ certification about managing quality and operational excellence should include certain absolute knowledge to promote and apply.
I am aware that the "cry" of ASQ somewhat recently changed from the global voice of quality to excellence through quality. If ASQ intends to truly serve as a global source of quality information, perhaps there are opportunities for ASQ to categorize, as it were, the information within the repository, so as to quickly allow folks to sort out the irrefutable from the growing-in-popularity vs. niche vs. other information. In my mind, the CMQ/OE should be a pinnacle certification and its BoK should contain the formula to apply in delivering high-quality products and services.
Thank you for considering these comments. Please contact me with questions.
Thank you for such a frank critique. I am in strong agreement with you.
I have all the technical qualifications from ASQ, but believe that the CQM/OE was not value-added for me.
We are too embedded in historical thinking as a community; however, on the other hand a Body of Knowledge must be developed in a way that is vetted to assure that only sound elements are provided. This is a motivation behind my current webinar series on "Managing for Quality." It was part of my intention to provide some fresh perspectives that enable future quality managers and professionals to attain relevancy in the coming age of "Managing for Quality" (Juran's phrase) while adjusting to the larger quality issues and concerns that confront humanity - Macro-Quality is how I have named this idea throughout the last six lectures in the series. Converting some of these ideas into a revised BoK for QMD could help to formalize the definition of quality from the past.
Doug - should we discuss this idea?