It's Quality TIME.
@Luigi Sille Certainly everyone agrees with this. However, in order to make it actionable, we need data. If I'm going to ask a company to spend money to drive out fear, I need hard evidence.
I highly suggest looking at any psychology journal. There is quite a bit of research to support this. My one main criticism of ASQ is that the human side of quality is not consistently integrated. We can address quality processes and quality of products all we want, but if we do not address the human side, it will not matter.
It shouldn't take capital to improve a culture. Leaders should embrace a challenge process to help improve, and it shouldn't take money to drive a improved working relationships and working environments.
@Mark Schrader It takes a lot of time & money to change a culture. Managers need justification to spend precious resources on anything. I'm looking for DATA to provide that justification to them. If you have it, let me see it.
@Jacqueline Martin You're right. ASQ neglects the human side. One of the reasons is that they don't even know it [Dunning Kruger]. Same thing applies to most top executives. They will only be convince by data. We've searched high & low for DATA connecting fear to lost profits. If you've found some, send me a link.
From my view: I get an ongoing desire to readily have access to data to drive improvement initiatives. Sometimes we have the fortune of having access to data as a natural part of the business processes and development/production processes; sometimes we may need to manually capture examples. In building a case to drive out fear, I'd suggest we consider some points from Deming's book, Out of the Crisis and make notes of instances we observe or experience about respective points; selected points follow:
- afraid to express ideas
- afraid to ask questions
- impaired performance and padded figures
- mistrust the management
- unable to make wise choices for the good of the company
@Melissa Reeves - This is a really great response - well thought-out and appropriately researched. In Deming's System of Profound Knowledge, the fourth ingredient (in addition to systems perspective (e.g., end-to-end flow of activities), variation analysis (e.g., data), and theory of knowledge (e.g., an understanding of the way things work, he added psychology (e.g., understanding how the human condition integrates into the workplace). This fourth element deals with motivation (according to Yoshio Kondo: “Stimulating the desire to work”) and the job of leadership to provide encouragement and not create an atmosphere of fear, but one of support. Your research supports this approach well and it was presented in Deming's 1994 “The New Economics” in a chapter on the executive's role in transformation. Good job! :)
It's always easer said than it's done.
I talk to many top executives about Deming's 14 point, and they all agree.
But when it comes to business reality, rarely see supporting it.
Hear is an image that explains it all
Just to offer a different spin on fear. I was fortunate to have taken Dr. Deming's 4-day seminar in the 1970's. He spent a lot of time on “Drive Out Fear”. During the week he invited over to his house one evening. He admitted (over a few martinis) that Drive Out Fear was the most important of the 14-points.
I am a Vietnam combat veteran. I remember a commanding officer to told me to feel and embrace the fear and then use it to get the job done. You can use fear to your advantage.
@Luigi Sille- As a retired Quality Professional, I find it dis-heartening to see this topic being discussed by the “Quality 4.0” generation. We have obviously failed you if this is still a discussion topic in late 2022. Apologies to you and Dr.Deming for letting our side down.
@Ronald Sedlock Very interesting. Do you know off-hand if that statement about point 14 being the most important is documented anywhere? I'm doing some writing currently and would love to reference it.
Sorry I don't know anywhere that documents Deming's believe that Drive Out Fear is the most important of the 14-points. Publicly Deming would never admit which point was the most important. As I mentioned he confessed his preference to me over the influence of alcohol. He does reference fear many times in his book Out of the Crisis. Check the index for the multiple refences to "fear".
Personally I got interested in the fear factor after my Vietnam experience. I studied the various documented sources on the Psychology of Fear. I always talk about fear in my consulting and training services.
Fear is a normal human condition. Might as well use it.
Good luck with your writing.
Leadership through fear really doesn't work. Just look at military history, it points this out unfortunately with tragic results. Also high turn overs in a workplace because people tend to leave or get fired is NEVER good.
@Larry Cichelli Absolutely right. I posted on this subject relative to recent military history with tragic results: Putin's Principles of Management.
@Mark Schrader I would even add that the sole focus on “capital” is what fosters this fear driven culture… self-capital as well company focus/values
you can't fix a problem with the same mindset as what created it. That said, the focus of increasing savings can work in certain situations.
I have always had the mindset of having to speak the same language as upper management, often which is capital based.