@Luigi Sille Honestly, I think it depends on the focus. It is important to empower and guide others so that things can change. But without a concerted effort, a plan with milestones, and drive to make a change, nothing will happen.
You're absolutely right. Without a concerted effort, meaning a project plan with objectives, milestones, and RESOURCES, nothing will happen. Unfortunately most managers, even those who are committed, have a clue HOW to do it. You might check out the attached article I wrote for Forum last fall. It describes how we did it.
The best way to explain the reason is with the 4 quadrants of Stephen Covey. Not investing and spending time in quadrant 2 that will result in getting stuck in quadrant 1 and 3.
With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.
ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.