Quality Culture - connecting to each individual

What training or communications efforts do you have to help translate quality culture to each individual in your organization?

2 Replies
Grace Duffy
105 Posts

A culture of quality is a mindset. It is the culmination of designing and integrating a quality management system across the organization that enhances the strategic objectives of the company. Culture is “how we do things.” It has a business and a human element to it. Yes, each individual has their own perspective of their role within the organization. The supervisor is responsible for helping each employee understand their responsibilities, scope, and accountability. Senior management sets the tone of a high performing organization. Each function works within a total system to establish effective processes to meet organizational outcomes (internal) and stakeholder expectations (external). The culture of quality develops through the successful teamwork needed to maintain the level of operational maturity of the quality management system and the core processes of which it is comprised. Both qualitative and quantitative measures facilitate the sustainability and continual improvement of the QMS and the quality culture that develops around it.

Amy Cathlina:

What training or communications efforts do you have to help translate quality culture to each individual in your organization?

This is a great question to post. Training efforts to grow a culture of Quality within an organization need engagement and participation from both sides. If an employee feels involved, they will be engaged and actively participate in the Quality Culture:

Ask employees to share their Quality journey within the organization, communicate the journey in a company eblast or newsletter, etc.

Ensure Managers communicate and demonstrate the importance of quality through Walking the Talk and leading by example.

Use Tool Box Talks to build a quality culture.

Energy will flow where the focus is: that is to say, focus on quality, and the energy to drive a quality culture will be fostered.

Good luck!