How has Quality 4.0 affected training and development activities
Grace Duffy
62 Posts
I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ASQ is using virtual evaluation methods now instead of in classroom handout evals. Certainly because of Covid-19 increase in virtual training. How are companies with on-site employees managing evaluation and end of course testing? 
4 Replies
Dear Grace,
This is a great question for a survey. Allow me to start with an observation from Finland. Most of the major companies have withdrawn from face-to-face training and have internalized their training, concentrating only on basics. Currently, there is so much turbulence around the COVID-19 situation that companies are consolidating around basic rather than seeking anything new. In fact, most are trying to simplify training and make it "on point" to their current situations. They are shying away from computer-based programs which tend to be too generic. What consulting is occurring now is mentoring of the quality leaders in how to reshape their organizations to become more resilient, agile, and flexible as they embrace the new technologies. In many of these organizations the leadership role is being blended into "business process" organizations that have responsibility for the new digital solutions as well as investigating the process and measurement structures necessary to make them function. Since, training and consulting budgets are restricted, most organizations want to develop these ideas internally without support which has created a lot of confusion as the staff is learning by trying to sort through the smorgasbord of information available on the web - many citing Wikipedia as a source!
What have others observed?
Greg
I love this topic Grace, I want to hear about all of the great ideas to bring Training Needs Analysis and more into the digital age.  With LMS I feel we have just scratched the surface. I just had this conversation with the Training and Development Team Members including  Milton Krivokuca‍. Looking forward to the feedback from our QMD members.
 
Dear Grace,
I tend to agree with Greg especially with regard to organizational spending because of COVID-19.  We are taking a “back to the basics of quality” approach and using the “voice of the data” to direct our path. We are using this season to use tools like the SWOT analysis to evaluate foundational opportunities and taking a step back to understand risk based thinking and develop strategies to maximize the resources we have.

Any training my direct reports or I participate in are developed internally or free.  The company I am employed with was fortunate enough to be considered essential, so we did not experience any disruptions (shutdowns) due to Executive Orders.  Some of our customers were affected by shutdowns due to Executive Orders and are not back to full capacity yet.  

The other challenge was keeping the workforce healthy and for the most part we have been able to do that and keep our customers satisfied.

 
Grace Duffy
62 Posts
Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the Covid-19 pandemic. It is good to see that agile companies realize the need to reinforce the foundational beliefs of their culture and processes in a time that is disruptive. Stick to meeting customer needs and reinforcing core processes. Some of my clients are doing the same thing you are: Using SWOT or Hoshin Kanri to identify the top priorities on which to focus. Where do our employees and managers need better support and skills for endurance? Evaluation techniques are focused on verifying alignment of training content to the key performance indicators of the organization.