This is a great question for a survey. Allow me to start with an observation from Finland. Most of the major companies have withdrawn from face-to-face training and have internalized their training, concentrating only on basics. Currently, there is so much turbulence around the COVID-19 situation that companies are consolidating around basic rather than seeking anything new. In fact, most are trying to simplify training and make it "on point" to their current situations. They are shying away from computer-based programs which tend to be too generic. What consulting is occurring now is mentoring of the quality leaders in how to reshape their organizations to become more resilient, agile, and flexible as they embrace the new technologies. In many of these organizations the leadership role is being blended into "business process" organizations that have responsibility for the new digital solutions as well as investigating the process and measurement structures necessary to make them function. Since, training and consulting budgets are restricted, most organizations want to develop these ideas internally without support which has created a lot of confusion as the staff is learning by trying to sort through the smorgasbord of information available on the web - many citing Wikipedia as a source!
What have others observed?
I tend to agree with Greg especially with regard to organizational spending because of COVID-19. We are taking a “back to the basics of quality” approach and using the “voice of the data” to direct our path. We are using this season to use tools like the SWOT analysis to evaluate foundational opportunities and taking a step back to understand risk based thinking and develop strategies to maximize the resources we have.
Any training my direct reports or I participate in are developed internally or free. The company I am employed with was fortunate enough to be considered essential, so we did not experience any disruptions (shutdowns) due to Executive Orders. Some of our customers were affected by shutdowns due to Executive Orders and are not back to full capacity yet.
The other challenge was keeping the workforce healthy and for the most part we have been able to do that and keep our customers satisfied.