Building Trust, Communication, and Respect at Work: How to Thrive in a Multi-Generational Team Environment

This is a follow on discussion topic to come after the Event https://my.asq.org/communities/events/item/28/60/3754 .

The event speakers (Doug Wood and Zac Jarrard) will be following the thread and answering questions here after the event on Wednesday April 27 5 - 6 pm CT.

4 Replies

Zac and I were hoping for some questions about the talk here. We realize that the YouTube video will not be out for a few days, but those who attended may have some questions bout how to best work with different generations.

I just watched the recorded event and came here to see the discussion. I am surprised there hasn't been any other posts or questions. I appreciated the food for thought you provided about working with multiple generations. Thank you for the valuable presentation.

I am from the end of the Baby Boomer generation and appreciate all of the help I get from younger generations with some of the current technologies we use in the office. Our younger coworkers were the ones who helped us thrive during the COVID shutdown when we had to quickly implement new ways to work together remotely. We couldn't have been as successful without their help. I hope they appreciate my stories of the “olden days” and how I try to ensure we have the necessary retrievable records even though they are no longer in file cabinets lining the office walls.

Ellen, Sometimes these posts take awhile to build. Also, this is the first time we have set up a post-webinar discussion thread.

I hear what you said about transitioning to paperless records. I am almost paperless in my business now. Of course, being old means I have not yet destroyed my paper records completely. I still find that e storage is all about file naming. An old friend once told me, “filing is finding.” That is, when you put something away, you need to do so with the thought of finding it again!

There is no doubt that the younger generations contribute a crucial link to our day-to-day operations. I think this has always been true, but older generations were reluctant to admit it. Something I admire about these younger generations is their lack of BS. Oops, I mean lack of "putting up with nonsense."

I am currently studying for the ASQ CQPA certification. Covid has broken almost all of our processes. Quality management is truly about process management today. Perhaps we at QMD should do a series on process analysis soon.

Grace Duffy
109 Posts
Doug and Ellen, I agree that it takes a while for us to process a meaty set of information. Luciana's webinar got me thinking about a keynote I will be doing this Fall and a request from another ASQ section to speak at their recognition event next month. I will refer to Luciana's 4 priority characteristics of Connection, Attention, Respect, Empowerment in my comments. As quality professionals, we see an increasing need to step into the mainstream of the business to integrate a quality and safety mindset (mindfulness) into the organization as a system. We have not just been in the corner with our calipers for many years now. We are lifting our heads of the production or process line to see where our contributions meld with the strategic outcomes of the organization. That is how we add true value of our efforts to what the customer experiences. In 3 - 5 years, we will be more analysts and mentors than green eye shade auditors or technicians. Actually, we will have to do both, just in a different balance.