Risks to the management review process which can lead, or be preferenced by errors, that can be easily identified include the following:
- Senior management not present
- Reviews occurring infrequently
- No established agenda
- Lack of process ownership when reporting
- Insufficient or irrelevant information presented
- Lack of support for management review facilitator
It does not take much to make management review ineffective but the risks noted above should be acknowledged to make the review of the quality management system effective and reduce errors in reporting outcomes.
Have a great week!
It will be interesting to track the impact of this years virtual audits on each one of these items. With the company I am at we had a very successful internal audit this year. Successful as defined by we experienced a number of findings and process improvements as a result. This audit began in a virtual format and expanded to a non-virtual one.
One common issue is that the middle management does not often highlight the crucial issues to the upper management .
They try and protect their job and people around them .
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor with a global certifying body.
Senior management is present in the Management Reviews. Even with Covid 19 they lead the proceedings by using Skype or WebEx.
Reviews occurring at least once a year, sometimes more times too.
With the ISO 9001:2015 and family of standards lot of improvements have been done by the companies I have audited, in the agenda and the minutes of Management Reviews domain.
Management Review is taken by the leadership and middle management as an important KPI benchmarking tool.
Thanks very much.
QMS Lead Auditor-independent contractor
Partial-Load Professor, Sheridan College
ASQ Education Chair Section 0402
I have found that the Management Review becomes ineffective when it is treated as an "activity" and not a "process". How many times have you seen that the action items from the previous Management Review meeting were completed the week leading up to the current meeting (similar to the flurry of activity before an Internal Audit)
In my opinion, .. it is noted in #2 above - "Reviews occurring infrequently" ... I got around this problem by implementing regular, scheduled updates as well as a simple but efficient and effective dashboard to follow-up action items and bring up new items throughout the year.