We would also store information for reference to apply on new programs or processes.
As Managers, it is necessary to be able to measure the effectiveness of the process.
What measures, Kpi’s, does your organization use to measure the effectiveness of the Lessons Learned system.
Lessons Learned is a broad term that could incorporate defects, incidents, nonconforming conditions, required corrective actions, and root causes.
Whether this is effective would be to compare the quantity of lessons learned to improvements to products and processes.
Do you guys have/or know where to find a good template for this? Or what are you using today to collect and share lesson learns?
Thansk a lot!
I hope also to find a basic format .
we are developing the concept, and in time we also added a layer above the standard details of event and C/A - we add the motivation we think will be for the professional reader to have in-depth review of the case , and suggestions for questions that one should ask himself while reading the case. it can be consider as baby feed , but on the other hand it open once mind to more options on his end.
I suggest to develop this idea of template a little more...
Probably we could develop some template together :)
There are many templates available online but for project related issues and lesson learned, but I'm looking more for a template how to share quality issue from production and it's lesson learned, what were the difficulties in solving it and what went well in the process.
I would like to be able to do this lesson learned in power point so it could be easily presented to company members, yet not sure how to do it.
Should be there a time-limit defined when is the best time to check the effectiveness of the lessons learned (and how?) depending on the criticality of the problem/process?
What caught my attention is Aram's question about time limits for lessons learned. As a trained curriculum and instructional designer, I am used to a structured set of timings for feedback. We all know about the smile sheets after training (level 1 feedback). We also know about content quizzes, called "level 2" tests. Not all of us remember level 3, or behavioral impact measures. Level 4 measures whether application of the learning made a difference to the bottom line of the company. There may even be a level 5 out there now on long term effects to society.
We can use the same progression for lessons learned. In fact, we probably already do.
Level 1: What did we learn about the assumptions we made in setting up the charter for the project initially? What changed, why, and how do we know whether it was a value add or not?
Level 2: What did the leading indicators from our project tasks or process modifications tell us? What lessons did we learn about the technical activities conducted during the improvement? This is what shows up in Stage Gate reviews most often. Some behavioral lessons will emerge here in team dynamics or organizational culture impacts.
Level 3: More a lagging indicator: What did we learn from the immediate outputs of the project or process change? Did we accomplish the desired result of the project within 3 months of project delivery? (This time frame may vary depending on complexity of the project.)More cultural and climate impacts may show up here.
Level 4: Definitely a lagging indicator: What did we learn from the outcomes of the changes? What was the impact to the bottom line? What was the true ROI of this project or process change? This may take 6 months or a year to fully assess, especially if it is a cross functional or supply chain level project. Did we make a positive change to our culture or market position?
This is the first time I have thought about applying the levels of evaluation to project lessons learned. Someone may wish to take the thought further. Or, it may already have been done and I just have not read that book yet.
I've attached a template that I had developed to use largely for quality/product development/design issues, but it can accommodate other functions as well(Lessons learned format-PV.xlsx). If you improve upon it, please do share the updated template here :) I had used excel to document and track the lessons
Couldn't agree with you more! One element that helped me ensure that the lessons actually loop back into improving the system, was to have the recommended actions compulsorily feed into appropriate documented procedures such as design checklists, process qualification procedures etc. The status on the lesson could not be closed until an implementation document ID is captured in the lessons learned document. This helped to audit the lessons-learned process too :)