I am Section Chair for the ASQ Phoenix Section. Beginning with the development of our 2020 Business Plan & Budget last November, I guided the Section through the development and deployment of our Strategic Plan, including revisiting our mission & vision, documenting & prioritization of our strategic intents. We constructed an X-Matrix and Bowler Scorecard, which we review every month during our Exec Comm meeting. Several key strategies for 2020 are a Member Experience Survey, a detailed market analysis of our membership, and development of our QMS. A key outcome of our QMS initiative is the development of our strategy map and BSC. This activity has identified the need to develop a few missing Key Performance Indicators. We are currently in the process of defining key metrics and process owners.