Experiences with a Pneumatic-Tube System

Hi my name is Scott Cornish and I work in the Process Improvement Office for a large healthcare organization in New Jersey. I'm ‘new’ to healthcare (3 years) but not to ASQ and Quality (nearly 40 years).

I wonder if another organization can help with an improvement project we may start. We use a pneumatic-tube (p-tube) system, probably in the same ways many other healthcare organizations do - blood draws, medications, etc. At times, we have the problem of p-tubes accumulating in some areas while none available in others, for any of a variety of reasons. Do other organizations have a similar situation? What approaches did you use? Thank you and after we complete this effort, I'll share our findings.