House of Quality (Lean)

House of Quality (Lean)

Posted by David Harry on Jun 24, 2019 8:26 am

There are a lot of variations to the House of Lean or House of Quality from various authors.  Most houses have something like "Standardization" and "Stability" or "Leadership" as the foundation and "Customer Focus" or "Quality" as the roof of the house.  What is your favorite House of Lean or House of Quality and why?
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: House of Quality (Lean)

Posted by Frank Murdock on Jun 24, 2019 10:56 am

I think I understand the utility of the image of a house in that you start by building the foundation and from there construct the structure until you finish with the roof.  However, for me it is a static model and not as useful as one which depicts the dynamic nature of the Lean Journey.  We are beginning to play with a different model, more of a process model of the lean enterprise process here at the ASQ Lean Enterprise Division as part of structuring our Lean Enterprise Body of Knowledge.
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