Everything you ever wanted to know about Lean (but were afraid to ask)

Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on May 30, 2019 9:31 pm

This is starting threaded discussions around questions that were asked at the Lean Enterprise Division Workshop held on Sunday, May 19, 2019 at the ASQ World Conference on Quality and Improvement in Fort Worth Texas.  Attaching the questions and responses.  The intent of this discussion is to expand the dialogue and involve interested members of this community in not only answering these questions but also other questions posted so that together we can help each other as practitioners of Lean.
Attached files

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on May 30, 2019 9:35 pm

Question 1.  Are there resources for Lean for Service?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on May 31, 2019 12:28 pm

Frank Murdock:
Question 1.  Are there resources for Lean for Service?

Response:
The Lean Enterprise Division has a few good resources from our monthly webinar series. For instance check out "Lean Office & Service Simplified".
However, we need more examples of Lean in Service applications.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 6, 2019 9:33 am

Question 2.  How can we implement Lean in the arts and cultural organizations?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 6, 2019 3:31 pm

Frank Murdock:
Question 2.  How can we implement Lean in the arts and cultural organizations?

Response:
1. Find ways to Lean out non-value added activities (e.g. activities which get in the way of the artist creating art, soliciting funding, material procurement).
2. Use Plan-Do-Study-Act, determine the gap, set the target and experiment.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 6, 2019 3:36 pm

Question 3:  What is the right amount of training in Lean for a group?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 6, 2019 3:42 pm

Frank Murdock:
Question 3:  What is the right amount of training in Lean for a group?

Response:
1. Provide training Just-In-Time so the participants have a change to apply what they just learned.
2. Make sure they do projects.
3. Single Point Lessons are effective – at the point of use.
4. Look at the role and level of those being trained
5. Make sure the trainers are in an operational role
(Response provided by LED Panel at Lean Training at WCQI 2019)​​​​​​​
 
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 6, 2019 3:49 pm

Question 4:  Have you found it easier to implement Lean in Manufacturing or in Service?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 9, 2019 10:59 pm

Frank Murdock:
Question 4:  Have you found it easier to implement Lean in Manufacturing or in Service?

Response:
1.    In manufacturing, processes are typically a lot more visible – easier in that respect.
2.    Lean is not easy in any situation – it’s hard work.
3.    A good non-manufacturing example of Lean would be found in Menlo Innovations (software development)
4.    Toyota is the best manufacturing example of Lean in action.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 10, 2019 6:24 am

Question 5:  How do you keep people motivated while Lean results are not great?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 14, 2019 9:07 am

Frank Murdock:
Question 5:  How do you keep people motivated while Lean results are not great?

Response:
1. Depends on the culture – getting feedback from project teams on their wins helps.
2. Involve leadership in the teams – can avoid the frustration that can sometimes come from the leadership.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 14, 2019 1:33 pm

Question 6:  What is the best way to introduce Lean culture into a group when it is not welcomed?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 24, 2019 8:57 am

Frank Murdock:
Question 6:  What is the best way to introduce Lean culture into a group when it is not welcomed?

Response: 
1. Understand the reason for the attitude and find out what they want, what is their goal.
2. Start with quick hits to establish the WIIFM (What’s In It For Me)
3. Create a safe space
4. Make sure they understand the why of the effort.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 10:59 am

Question 7:  How do you convince everyone in an organization that all parts of the organization should be involved in Lean, or should they?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:46 am

Question 8:  What evidence is there that Lean can help turn an organization around?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:47 am

Question 9:  What trends in Lean are you seeing that allows for harnessing Big Data, Machine Leaning and Artificial Intelligence?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:48 am

Question 10:  How do we keep Lean innovative?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:48 am

Question 11:  What is cutting edge Lean?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:49 am

Question 13:  What is next after being done with the “low hanging fruit?”

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:50 am

Question 12:  How do you calculate Lean savings in dollars?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:51 am

Question 14:  How do you keep the Lean “light on” - sustaining the journey?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:52 am

Question 15:  Is there a standard model for Lean like there is for Six Sigma (e.g. DMAIC)?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:53 am

Question 16:  How do we accommodate cultural sensitivity into Lean implementation?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:53 am

Question 17:  How to get people to use the Lean tools on their own instead of because they are directed to?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by Frank Murdock on Jun 24, 2019 11:54 am

Question 18:  What is the one Lean principle, element or tool, that you could advise us to use to understand the problem space?

Re: Everything you ever wanted to know about Lean (but were afraid to ask)

Posted by David Harry on Jun 24, 2019 2:28 pm

Frank Murdock:
Question 7:  How do you convince everyone in an organization that all parts of the organization should be involved in Lean, or should they?

Response:
1. Yes, you should in some way
2. We all have processes, we all have customers
3. Need to have a keeper of the vision
4. Leaders set the standard every day
 
Best, Dave Harry, PMP® CSSBB LBC The Process Whisperer®, Greeneville, TN

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