Everything you ever wanted to know about Lean (but were afraid to ask)
This is starting threaded discussions around questions that were asked at the Lean Enterprise Division Workshop held on Sunday, May 19, 2019 at the ASQ World Conference on Quality and Improvement in Fort Worth Texas.  Attaching the questions and responses.  The intent of this discussion is to expand the dialogue and involve interested members of this community in not only answering these questions but also other questions posted so that together we can help each other as practitioners of Lean.
28 Replies
Question 1.  Are there resources for Lean for Service?
David Harry 709
58 Posts

Frank Murdock:
Question 1.  Are there resources for Lean for Service?

Response:
The Lean Enterprise Division has a few good resources from our monthly webinar series. For instance check out "Lean Office & Service Simplified".
However, we need more examples of Lean in Service applications.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Question 2.  How can we implement Lean in the arts and cultural organizations?
David Harry 709
58 Posts

Frank Murdock:
Question 2.  How can we implement Lean in the arts and cultural organizations?

Response:
1. Find ways to Lean out non-value added activities (e.g. activities which get in the way of the artist creating art, soliciting funding, material procurement).
2. Use Plan-Do-Study-Act, determine the gap, set the target and experiment.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Question 3:  What is the right amount of training in Lean for a group?
David Harry 709
58 Posts

Frank Murdock:
Question 3:  What is the right amount of training in Lean for a group?

Response:
1. Provide training Just-In-Time so the participants have a change to apply what they just learned.
2. Make sure they do projects.
3. Single Point Lessons are effective – at the point of use.
4. Look at the role and level of those being trained
5. Make sure the trainers are in an operational role
(Response provided by LED Panel at Lean Training at WCQI 2019)​​​​​​​
 
Question 4:  Have you found it easier to implement Lean in Manufacturing or in Service?
David Harry 709
58 Posts

Frank Murdock:
Question 4:  Have you found it easier to implement Lean in Manufacturing or in Service?

Response:
1.    In manufacturing, processes are typically a lot more visible – easier in that respect.
2.    Lean is not easy in any situation – it’s hard work.
3.    A good non-manufacturing example of Lean would be found in Menlo Innovations (software development)
4.    Toyota is the best manufacturing example of Lean in action.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Question 5:  How do you keep people motivated while Lean results are not great?
David Harry 709
58 Posts

Frank Murdock:
Question 5:  How do you keep people motivated while Lean results are not great?

Response:
1. Depends on the culture – getting feedback from project teams on their wins helps.
2. Involve leadership in the teams – can avoid the frustration that can sometimes come from the leadership.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Question 6:  What is the best way to introduce Lean culture into a group when it is not welcomed?
David Harry 709
58 Posts

Frank Murdock:
Question 6:  What is the best way to introduce Lean culture into a group when it is not welcomed?

Response: 
1. Understand the reason for the attitude and find out what they want, what is their goal.
2. Start with quick hits to establish the WIIFM (What’s In It For Me)
3. Create a safe space
4. Make sure they understand the why of the effort.
(Response provided by LED Panel at Lean Training at WCQI 2019)
Question 7:  How do you convince everyone in an organization that all parts of the organization should be involved in Lean, or should they?
Question 8:  What evidence is there that Lean can help turn an organization around?
Question 9:  What trends in Lean are you seeing that allows for harnessing Big Data, Machine Leaning and Artificial Intelligence?
Question 10:  How do we keep Lean innovative?
Question 11:  What is cutting edge Lean?
Question 13:  What is next after being done with the “low hanging fruit?”
Question 12:  How do you calculate Lean savings in dollars?
Question 14:  How do you keep the Lean “light on” - sustaining the journey?

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