People need to feel respected and have a sense of self-worth in order to be motivated, confident, innovative, and committed to their work.
If an event isn’t written well or displays poor decision making:
- Focus on facts. Don’t say things like “You missed containment.” Instead, give specific facts: “We need to explain what happened to the material on the floor.”
- Respect and support others. Even when people aren’t performing their best, they need to feel your support and to know that they’re valued.
- Clarify motives. Don’t jump to conclusions. Keep others’ self-esteem in mind, and you’ll be more likely to ask “What can you tell me about this error?” instead of “Don’t you care about quality?”
- Acknowledge good thinking and ideas. Demonstrations of appreciation encourage people to think and contribute and support innovation and intellectual risk taking.
- Recognize accomplishments. People need to hear specifically what they’ve done to contribute to the team’s or organization’s success. This encourages them to sustain or exceed expectations.
- Express and show confidence. Voicing trust and calling on people to demonstrate their abilities boosts confidence and self-worth.
- Be specific and sincere. When you describe in detail what people do well and why it’s effective, they know exactly what you’re recognizing and can replicate those actions.
- Help others think and do. Provide your support in two ways: Help others think of ideas, alternatives, and solutions, then support them so that they can execute the plan.
- Resist the temptation to take over. Keep responsibility where it belongs.