A frequent comment on the Voice of the Customer survey was "Company is keeping us multitasking to the point there is little time for improvement or knowledge gains." This is a complaint that really resonates with me, as a learning culture is a quality culture and one that fosters excellence. We've heard again and again that learning is job number one for work of the future. Yet, the urgency of work easily trumps learning. It can be difficult to carve out time for learning in the inexorable flow of daily tasks. We are all experienced with the way learning ends up being in the lowest box on the 2×2 Eisenhower matrix, or however you like to prioritize your tasks.
For learning to really happen, it must fit around and align itself to our working days. We need to build our systems so that learning is an inevitable result of doing work.
So how do we as quality professionals bring this to bear in our organizations?