How well does your organization pursue quality or performance improvement?
On a scale of 1 to 10 (with 10 being excellent), please rate how well you feel your organization regularly pursues opportunities for improvement. And if you are willing to share the name of your organization as well as any success stories, please do.
1 Replies

Hi Marc,

Great query. Can I ask, are you running a formal experiment? Will you be doing anything with this information?

I had a completely different answer written out and then I went back and looked at what you were really asking. So, how often does my organization regularly pursue opportunities for improvement? 8 We have leaders who change things quite frequently in the quest to be a better organization and meet our mission. What we don't do well, is pursue opportunity for improvement with integrity to the methods. What I mean by that statement is, there is very little cyclical, systematic strategies toward improvement. Only in pockets (from my viewpoint) is it regularly that someone would do a root cause analysis, analyze the current state, design a future state, gather baseline data prior to making changes, and then make changes and check against variables to see what worked and what didn't. I'm a big proponent of Mark Friedman's Results-based Accountability (RBA) and our organization is just now adopting his method widely. My hope is if you ask this question a gain in two years, I don't have to add the caveat.


Amy Kay