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Willingness to report quality problems

23 79

Does anyone have recent data on the % of employees who are willing to report quality problems in their ...

Norm Howe Aug '21

Aug '21

At Midco International, 100%. The people in the shop floor report problems when the find them. Between QA and ...

Aug '21

Unwillingness to report problems is a fundamental Management issue - evidence that reporters are punished ...

Aug '21

I'am the Quality Manager at the Red Cross Blood Bank Foundation. I can say we report 100% of problems and or issues. ...

Aug '21

Hi Norm,

You have raised an interesting question and the replies reflect what most mangers believe. Aware ...

Aug '21

nice point Gregory,

I am also agree with you that having the competence and understanding the required ...

Aug '21

Both Mr. Husman and Mr. Watson make very good points. In my organization, we don't have very good statistics on the ...

Aug '21

Dear All,

The concept of noticing, perceiving, and processing data was a major discussion point during the early ...

Aug '21

Gregory Watson:
Dear All,
The concept of noticing, perceiving, and processing data was a major discussion point ...

Aug '21

David Husman:
Unwillingness to report problems is a fundamental Management issue - evidence that reporters are ...

Aug '21

Some companies have stated goals of zero corrective actions. That is completely counter to effective quality ...

Interview Questions for a Leader on the importance of ...

10 39

I'm preparing to do video interviews with our C-suite and other key leaders to discuss why quality is important. ...

Jeremiah Genest Feb '21

Feb '21

The 3 most important questions for any leader are

What do you need to change?
What do you need to change to?
How are you ...

Feb '21

Hello Jeremiah,

Ask them about Cost of Quality ... Cost of Non Quality.

What do they think of CoQ ?
Are they using it ?

Feb '21

There’s an old saying that an ounce of prevention is worth a pound of cure. Tell me how that relates to quality. [i.e. ...

Feb '21

Jeremiah,
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...

Feb '21

I'd ask them "What Quality means to them", "How do they contribute to Quality in the Organization", "Do they work ...

Feb '21

I would ask how the leader and the leadership team walk the talk, and model quality for the rest of the organization.

Feb '21

Workers are faced every day with choices between quality, safety, profit, people, and environment. How do the ...

Feb '21

What is their definition for "Quality"? How do the company's goals align with the quality goals/objectives?

Feb '21

Here are a few questions for your consideration:
How do they demonstrate the commitment to Quality?
How do they ...

Feb '21

I think most of these questions are not very useful. They assume that CEO's buy into what the quality community ...

Quality Culture in Small Biz

42 196

Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...

Luis Iturriaga Morales Oct '20

Oct '20

Kudos Luis. A dose of reality, finally. I do enjoy reading all the concepts and ideas presented in this forum as ...

Oct '20

Luis, Brilliant! You are so right on about quality or lack of it in small businesses. I never realized that it is why ...

Oct '20

Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...

Oct '20

Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...

Oct '20

Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...

Oct '20

That was an epic rant 😀

Oct '20

Dear Luis and colleagues,
From 2017 to to early 2020 I was working with the International Trade Center to develop a ...

Oct '20

I had quite the opposite experience with a small Biz company.
The president wanted to be ISO 9001 certified. He was ...

Oct '20

Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...

Oct '20

Dear Gregory,

Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...

Hypothetical Case: Organization Reporting, ...

8 65

This is a hypothetical situation I am posing for Quality Manager and Quality Auditors: Consider Organization A. - ...

Daniel Zrymiak Aug '20

Aug '20

I am seeking inputs from various perspectives. Luigi Sille ‍ ; Amanda Foster ‍ ; David Harry ‍ ; are among the ...

Aug '20

Dear Daniel,
Your case is describing a failure of the governance function of the organization, not the management ...

Aug '20

Regarding the organization A, if we were auditing the organization there will be the below concerns:
1. Policies ...

Aug '20

Well, Daniel Zrymiak ‍, I would first review the policies that govern the aforementioned practices to see if these ...

Aug '20

Dear Amanda,

Your first comment seems a little "idealistic" as I know of no major corporation that requires the ...

Aug '20

The company I work at Top Management does take their roles in the QMS very seriously. When I first got here, we were ...

Aug '20

Hello Daniel,

I think there are concerns and problems at the level of the governance's process and outcomes. It ...

Aug '20

Dear Said,
If external reports of the business have not been released on time, then the company may be in violation ...

ASQ Leadership Academy

ASQ has posted 2 positions (Program Manager, Program Coordinator) for its ASQ Leadership Academy. ...

Daniel Zrymiak Sep '18

What does a Quality Manager Do?

It depends. But here is a list of what several hundred Quality Management and Organizational Excellence ...

Jerry Rice Oct '18