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Emma Raven
I thought it would be fun to share what was your most memorable training experience and what made it memorable? My ...
I was in a Problem Solving/CAPA training class, and the instructor started to share the example that was being ...
Great question Emma. I love when the instructor is dynamic and entertaining as well as informed. I once had a high ...
Susan Gorveatte ‍ You've reminded me of my freshman Biology teacher. He stood on the lab table and said ...
Real business stories that directly illustrate the theories being taught are best. Sometimes stories from daily ...
Susan Gorveatte
Hi, I was looking for ideas for a hands-on activity that I could have our group perform: like a 5S for their home ...
Susan Gorveatte Mar '21
5S in a home office is an excellent idea right now, as many people are still working from home. Kitchens are also ...
Thanks, Mark, I love the kitchen idea.
There is a fairly well-known video in Lean circles on making toast that seems relevant

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Hi Susan,
What a great idea. I look forward to looking into this more myself and seeing what ideas others have as ...
I remember the lean activity making paper airplanes. It illustrated the effects of movement of product, tac time ...
Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the process - minus ...
Janet Ford-McMillan:
I remember the lean activity making paper airplanes. It illustrated the effects of ...
Ernestine Harte:
Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the ...
Grace Duffy
I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...
Grace Duffy Feb '21
Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...
Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...
Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...
Tim Dalton Tim Dalton Feb '21
Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...
Emma Raven
Now 2021 is well underway I wanted to know how your training program has evolved with the pandemic and ...
Emma Raven Feb '21
Hi Emma, great question. I know from my auditing time this year with my clients most have logged fewer training ...
Jami Silar Jami Silar Feb '21
We now complete a majority of our training virtually, when we can.
My company invested time & money by providing the ...
As a trainer I can tell you that some customers halted completely their external training program. On the other ...
Susan Gorveatte
Hi, I am working on a special project and was looking for some input. When on boarding new (entry-level) quality ...
Susan Gorveatte Nov '20
I think it is important to have the new employees observe and be mentored by experienced resources.

I seem to recall ...
That is an interesting question. I would think of several topics:
  • I would center some time in explaining the Why of ...
    Training, Awareness, and Competence. Those are three excellent points Daniel!
    Luis, I love the simulation model idea. I also like the CQIA BoK. I was also considering some of the CQT concepts at ...
    Norm Howe Norm Howe Jan '21
    All the responses so far have been excellent. One additional idea, get the production manager involved.
    Dear Susanne,
    I have done this activity for many years and in many companies. First, and foremost, onboarding must ...
    I really like the ideas presented in the replies here. Specifically the focus on explaining the 'why' behind ...
    Regardless of how much you want the Quality people to know, I am always in favor of putting them to work on every ...
    I would add to Luis's excellent list - consider adding real world examples of possible scenarios including ways to ...
    I am living proof that what Rangel suggested works. Early in my quality career I was hired by a major aviation ...
    Susan Gorveatte
    Did you know you can publish an article in the Forum? Got quality management related story to share with our ...
    Susan Gorveatte Feb '21
    Grace Duffy
    I recently saw the visual below. It would be interesting to align these 5 levels with Maslow's hierarchy: Level 5  ...
    Grace Duffy Nov '20
    Grace Duffy
    I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ...
    Grace Duffy Oct '20
    Dear Grace,
    This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
    I love this topic Grace, I want to hear about all of the great ideas to bring Training Needs Analysis and more into the ...
    Dear Grace,
    I tend to agree with Greg especially with regard to organizational spending because of COVID-19.  We ...
    Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the ...
    Susan Gorveatte
    Training is most effective when the goal of the training is aligned to achieving the goals of the organization.  ...
    Susan Gorveatte Sep '20
    Hi Susan Gorveatte ‍ 

    With the wide selection of virtual and online training options, companies are not sending ...
    Thanks Dan, there is definitely an increase in remote training vs on site training these days.  I am loving the ...
    I came from a small company (less than 40 people), so we didn't have a lot of the resources that larger companies ...
    Grace Duffy
    Standard work processes have changed for many of us over the past 7 months. Less of us are on the road, using hotel ...
    Grace Duffy Sep '20
    Great conversation, Grace. I find myself at times still in the old way of thinking I have to be on site with clients ...