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Grace Duffy
Pierce Story, co-chair of our Healthcare Quality and Improvement committee (HQIC), made some excellent ...
Grace Duffy Mar '19
Grace

How can I find this monograph? While not in healthcare, maturity models are something we are spending a lot of ...
Hi Grace- Healthcare organizations and how they work to improve is an area that I'm interested in learning more ...
The Monographs 1 and 2 are on the QMD My ASQ site under the documents at the bottom of the Healthcare Quality and ...
The Healthcare Quality and Improvement Committee (HQIC) is working now on Monograph 3 of the Healthcare Quality ...
Hi Grace, I agree with the concept and have seen often that in many hospital systems Quality is seen as a subset to ...
Jim, thank you for your valuable comments about back office value for continuous improvement in healthcare ...
Thanks Grace, I already had them but it never hurts to have another copy.  If you feel I can be of value to the ...
HI all,

I'm apparently very late to the game.  A pox upon me!  I just happened upon this thread this morning and ...
Luigi Sille

In his book: Quality without Tears (Philip B. Crosby),  Crosby was talking about: Managers getting employees ...

Luigi, 

This is a great topic to ponder! It is one I have spent time thinking about, having worked in companies that ...
Trust and transparency are very important in order to establish and maintain an engaged and motivated workforce.

...
Daniel Zrymiak:
Trust and transparency are very important in order to establish and maintain an engaged and ...
Hi Janet Lentz ‍ 

This was a good topic raised by Luigi Sille ‍ 

In Canada, there is a prominent public ...
Daniel Zrymiak ‍ :

The funny thing is that everybody, including managers, owners of companies, etc, know why ...
It may seem insignificant, but the first step in motivating people is being motivate as a leader. Because leaders ...
Understanding what can cause employees to become demotivated and what can be done to help motivate them is not a ...
Thanks for sharing James - some really good information to consider and share.  
 
Hi James, Many thanks for sharing. I think very useful and helpful for people to understand why the motivation is ...
I like the 5 categories. One way my son put it most simply was there there are three areas that need to be satisfied to a ...
Daniel Zrymiak
If, as Quality Management Professionals, we are tasked with achieving Organizational Excellence, then I ...

Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe space for ...

Dear Daniel,
Interesting reference to the Google learning. It reflects what the early practitioners of the then ...
Dear Luigi,
I think that the question you posed is insightful: If employees are proclaimed by management to be the ...
Dear Daniel,
One further thought. When W. Edwards Deming proposed his "System of Profound Knowledge" (SPK) in his ...
Dear  Gregory Watson ‍, thanks for the answer. That is what I figured out. It's the year 2020, and management ...
Dear Luigi,
You've got it exactly right - implications also!
Best regards,
Greg
A few (recurring) thoughts:
  1. Don't compare where we/you work to Google (not that this is being done here, overtly, ...
    "First, what is in first place? Without a doubt for most of the management teams, their first place consideration ...
    It should be mentioned here that Deming advocated for this decades ago through his 14 points and SoPK.
    Luigi Sille:

    Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe ...

    Peggy Milz
    The amazing member leaders of the Quality Management Division Council are getting ready to start our strategic ...
    Hi Peggy Milz ‍ 

    I see our Technical Community as serving two major purposes for our membership:
    • Help members ...
    Hi Peggy Milz ‍ , 

    The two points Daniel Zrymiak ‍  has offered are a great starting point and seemingly help ...
    Dear QMD Leaders,

    Strategic planning is an interesting problem. We need to know three things: where are we going, ...
    Hello Peggy Milz, 

    Comrades James, Daniel and Gregory have made wonderful suggestions. 

    I will like to add that ...
    Eileen Serrano
    The COVID pandemic has changed the way we work.  As part of strategies to prevent infections, many organizations ...
    As I am working remotely from home, the safeguards relate to the steps taken as an individual citizen and ...
    Susan Gorveatte
    For all QMD members, I am doing a bit of research and I am curious; what are your main sources of quality information?
    ...
    Susan Gorveatte Jul '20
    Susan,
    As a registered QMS auditor and a retired professional engineer (PE),  I use many sources. I use the ...
    I tend to look at the published regulations such as ICH, EMA and USP.  I am in the pharmaceutical industry but have a ...
    Kelly Gau Kelly Gau Jul '20
    Hi Susan,

    I have been in roles where I had to revamp the quality system, and had to learn as I went, without a budget. In ...
    Hi Susan,
    Personally, I don't have just one source for quality information.  But with that being said, I do ...
    Hi Susan,
    I usually log-in in "MyASQ."
    I keep getting inside, based on my requirements for the day.
    As my roles as a ...
    Jerry Rice Jerry Rice Jul '20
    Chris,

    The Quality Management Division has a series of webinars to help to make the most of the communities on ...
    OK, thanks for your responses! I have put together a webinar with QMD on October 5, 2020 at 2:00 pm Central/ 3:00 pm ...
    Heather McCain
    How have your relationships with your suppliers changed due to COVID-19? What are you doing instead of onsite ...
    As a supplier (EMR system to hospitals ), we've had a drastic shift in how we interact with our clients. We've cut ...
    Douglas Wood
    First, why is this important? Because every manager needs to help control risk for the organization. Since 2015, ...

    Hi Douglas Wood ‍ 

    This is the most impressive bibliography I have seen for a myASQ post.  Congratulations on such a ...
    Nice article Doug.  Robust is the right word. Robust means to me both effectiveness and value return.

    I like the we ...
    In the interest of brevity, I did not mention Hans Rosling's book Factfulness. He echos Kahneman, and adds some key ...
    I like the process turtle diagram. There are many 'tools' we know in quality that are powerful aids in general ...
    I agree with my colleagues that this is a well thought out and written message. Thank you, Doug. I like the idea of ...
    OK, here is a question I would love to hear back on:

    Has anyone seen what they consider "best practice" in managing ...
    The risk based process excellence has multiple approaches for robustness.

    Here are my two cents about PFMEA. ...
    Following.

    Mr. King, this is a great question.  My organization is resistant to changes in this regard, having ...
    Mr. Bryant,
    I sympathize. I do have a few ideas that may help, if you have not done them already. First, during or ...
    Mr. Trehan,
    In your experience, have you seen where a firm sets a 'magic line' for the RPN in FMEA, and says anything ...
    Kathleen Labedz
    3 28
    How well does your company culture embrace the concept of Plan-Do-Check-Act (PDCA)…or have they forgotten what ...
    I think that different methods embrace PDCA in their own fashion.  Agile and Sprints are managed in a cyclical way ...
    Hi Katie, 

    Thank you for sharing this PDCA refresher. Your opening sentence rings very true with me on a personal ...
    Hi Katie ,
    My field is pharmaceuticals, radiopharmaceuticals  and most recently  cosmetic industry . I found ...
    Gregory Watson
    Please see the attached paper to stimulate discussion and get ideas flowing about how quality can play a role in ...
    Gregory Watson May '20
    Excelent paper Dr Watson .Quality must help to face the pandemic crisis.
    Best regards
    Eduardo Guaragna
    Brasilian ...
    A very good paper and topics for stimulating further conversation. I do strongly feel the deployment (more now ...
    Thank you Gregory Watson ‍  for taking the time to apply your considerable expertise toward this issue.

    Within ...

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