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Eileen Serrano
The COVID pandemic has changed the way we work.  As part of strategies to prevent infections, many organizations ...
Eileen Serrano Aug '20
As I am working remotely from home, the safeguards relate to the steps taken as an individual citizen and ...
Douglas Wood
First, why is this important? Because every manager needs to help control risk for the organization. Since 2015, ...

Douglas Wood Jul '20
Hi Douglas Wood ‍ 

This is the most impressive bibliography I have seen for a myASQ post.  Congratulations on such a ...
Nice article Doug.  Robust is the right word. Robust means to me both effectiveness and value return.

I like the we ...
In the interest of brevity, I did not mention Hans Rosling's book Factfulness. He echos Kahneman, and adds some key ...
I like the process turtle diagram. There are many 'tools' we know in quality that are powerful aids in general ...
I agree with my colleagues that this is a well thought out and written message. Thank you, Doug. I like the idea of ...
OK, here is a question I would love to hear back on:

Has anyone seen what they consider "best practice" in managing ...
The risk based process excellence has multiple approaches for robustness.

Here are my two cents about PFMEA. ...
Following.

Mr. King, this is a great question.  My organization is resistant to changes in this regard, having ...
Mr. Bryant,
I sympathize. I do have a few ideas that may help, if you have not done them already. First, during or ...
Mr. Trehan,
In your experience, have you seen where a firm sets a 'magic line' for the RPN in FMEA, and says anything ...
Kathleen Labedz
3 30
How well does your company culture embrace the concept of Plan-Do-Check-Act (PDCA)…or have they forgotten what ...
Kathleen Labedz Jul '20
I think that different methods embrace PDCA in their own fashion.  Agile and Sprints are managed in a cyclical way ...
Hi Katie, 

Thank you for sharing this PDCA refresher. Your opening sentence rings very true with me on a personal ...
Hi Katie ,
My field is pharmaceuticals, radiopharmaceuticals  and most recently  cosmetic industry . I found ...
Wayner Williams
Greetings ASQ Members,

Would anyone have suggestions on tools/tips for developing a risk based approach to ...
Wayner Williams Oct '19
Hi Wayner,

The Aspect Failure Mode Effect Analysis, a FMEA based tool can be used for risk based implementation.

...
FMEA .. its simple to follow and there is provision for constant review and re evaluation of risks 
Good afternoon;

A great resource you may want to consider is Barry Craner.  I had the honor of participating in the ...
I am offering a webinar on this in May. Attached is a secure pdf file with more information.  Webinar Aplomet RBQA ...
Doan-Trinh Nguyen
Hello,

We are a clinical laboratory and in the process of improving our quality indicators.  I'm wondering what ...
Hello,

Participating in an external quality or proficiency test program such as EMQN provides data on the whole ...
I recommend that you check out the CLSI guideline "HS1-A2: A Quality System Model for Health Care," in which the ...
I'm not sure whether your lab is a stand-alone lab or is connected to a larger organization, but I would start by ...
Barbara Lynch
Looking for collaboration on a standard that prescribes gauge management activities in our business
Is anyone ...
Barbara Lynch Feb '20
I work in an industry where we have to meet NSF-14.  What paragraph are you looking at?
Hi Ryan,
It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
7.1.5.2 of ISO9001:2015 talks about calibration, but very light compared to earlier versions of ISO.  We treat ...
Hi Ryan,
It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
Barbara,

As I mentioned earlier - We treat the weekly verification like you described - one block per week.  We ...
ISO 9001 does not address calibration.  It tells us to control our monitoring and measuring resources and ensure ...
Debra,

You are absolutely correct that ISO9001 doesn't specify a frequency.  I apologize if my earlier comments ...
A common 483 finding is "calibrated instrument used outside of it's calibrated range".  It is best to calibrate ...
NIST requires that as a minimum you calibrate at 25%, 50% 75% and 100% of the range of the instrument. This covers the ...
Hi, Larry. Can you provide the source for the NIST requirement? Thanks!
Jairo Guzman Silva

382/5000
Good afternoon.
As an ASQ member I wish to consult the State of the Art of the Athlete Preparation process, ...
Jairo Guzman Silva ‍ the Quality in Athletics Interest group is no longer active, but you can find the work that they ...
Joe Wojniak
Why does training get a bad wrap when used as a corrective action?
Joe Wojniak Feb '20
I think one reason could be that the term training is unspecific and can mean anything unless defined. If training ...
In my operational practice, I always prohibit to put training as corrective action since prior to assignment of a ...
Corrective Action is complex. In my experience I have witnessed organizations jump to "retrain" as the only ...
I agree with Susan that "retrain" is the knee-jerk response to CAs. I have been taught and now teach to dig deeper. ...
May it be  a cultural factor in the organization? People see the CA as a punishment rather than the gift it is, ...
Byron May Byron May Feb '20
I would say two main reasons: 1) It relegates the corrective action to human memory, with all of its fragility. Six ...
Joe, Fundamentally Training gets the bad rap because more often than not it is symptomatic that the Deviation ...
Training can be the issue of the larger problem (training process) - most cases not.  Ask yourself = does the person ...
 
Training, by itself, points to a deficiency in your program. 
If you couple training with an assessment and/or ...
Kelly Gau Kelly Gau Feb '20
I agree with the previous responses. The purpose of the investigation is to define the root cause(s). The purpose ...
Peggy Milz
Has anyone used CQI-20?  Did you find it useful?  Is it worth the $200 investment?

Thanks in advance for taking time ...
Peggy Milz Oct '19
I believe the approach and methodology in CQI-20 is fairly consistent with many other improvement approaches.
...
Hello Peggy,

The CQI can be pretty useful if you can commit to real problem solving, mostly as a thought generation ...
Eileen Serrano
Quality Management Division is giving you the opportunity to share your knowledge and expertise! Become a ...
Eileen Serrano Aug '19
Dear Sir or Madam,
I would like to speak on leadership please. Could you send me the proposal format please? I ...
Enefola Obida, Please email me with your address so we can discuss the format of the webinars further. The attached ...
Hi Doug,

Hope all is well with you.  I have something I did for the Milwaukee section regarding Force Field Analysis ...
Jeff,
If you wish, fill out our form and we will put you on our webinar list. You can send me an email if this does not ...

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