Communities of practice (CoPs) are an important knowledge management tool that drives improvement. A group of ...

Thirty-five years ago Deming wrote that “no one can put in his best performance unless he feels secure.” ...

As we move through of careers we all have endless incidents that can either be denied and suppressed or ...

All teams need ground rules. Ground rules, the agreed behaviors of the team, should be short, sharp, unambiguous, ...

The day is coming where parts of my team will be returning to the office. However, the days of expecting everyone to ...

I recently wrote some high-level thoughts on visual management on my blog . Visual management is a critical part of ...

In a recent blog post " Quality Culture is Fundamental to Actually Providing Quality " I discussed Schein's ...

Visual meeting facilitation facilitating a meeting by taking continual, visual notes is a great technique for ...

The interview is a fundamental quality tool, but frankly one we spend little time talking about best practices. ...

What leadership styles work best in driving a culture of quality? In my post " Democratic Leadership Style ", I ...