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I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
David Davis
16d
Vladimir Simic
15d
John Goodman
15d
Leia Patzernuk
15d
Hi David,
I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...
8
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Zubair Anwar Khurshid
Jul '20
13
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk
Jun '20
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
13
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis
Apr '20
6
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
1
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
6
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
Apr '20
5
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid
Dec '19
