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David Davis
From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
David Davis
Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...

Hi David,

We are just validating the recording. I will post another reply with a link once the slides are available ...

Leia Patzernuk
Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...
Leia Patzernuk Sep '21
David Davis
It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
David Davis Sep '21
David Davis
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
David Davis Jul '21
I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...
Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

    Zubair Anwar Khurshid
    Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
    Leia Patzernuk
    On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
    Leia Patzernuk Jun '20
    Zubair Anwar Khurshid
    Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
    David Davis
    I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
    David Davis Apr '20
    Zubair Anwar Khurshid
    Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...