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David Davis
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...
Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

    Zubair Anwar Khurshid
    Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
    Leia Patzernuk
    On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
    Leia Patzernuk Jun '20
    Zubair Anwar Khurshid
    Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
    David Davis
    I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
    David Davis Apr '20
    Zubair Anwar Khurshid
    Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
    Zubair Anwar Khurshid
    Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
    Zubair Anwar Khurshid
    Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
    Zubair Anwar Khurshid
    While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
    Leia Patzernuk
    On behalf of all of us in the Service Quality Division...  
    Leia Patzernuk Dec '19