Community Discussion Category Topics

Department of Commerce Kicks Off New Job Quality ...

3

From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...

David Davis Oct '21

Slides from 2021 business meeting?

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Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...

David Davis Sep '21

Sep '21

Hi David,

We are just validating the recording. I will post another reply with a link once the slides are available ...

Your VOC Feedback - Content Strategy Survey Results

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Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...

Leia Patzernuk Sep '21

Book recommendation: The Good Jobs Strategy

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It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...

David Davis Sep '21

Preferred metrics of service quality

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I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...

David Davis Jul '21

Jul '21

I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...

Jul '21

Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

Jul '21

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

Corrective Feedback & Criticism

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Possessing soft skills or transportable skills play significantly important role in the career growth and of ...

Zubair Anwar Khurshid Jul '20

Service Quality Division's 2020 Virtual Annual ...

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On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...

Leia Patzernuk Jun '20

What helps in difficult times – while staff is being ...

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Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...

Zubair Anwar Khurshid Apr '20

Online learning recommendation: Kyoto U's Culture of ...

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I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...

David Davis Apr '20

Keep the ball rolling - Interventions for sustaining ...

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Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...

Zubair Anwar Khurshid Apr '20