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3
From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
David Davis
Oct '21
1
4
Thank you to all who organized and presented at the 2021 business meeting. Are the slides available somewhere? ...
David Davis
Sep '21
Leia Patzernuk
Sep '21
Hi David,
We are just validating the recording. I will post another reply with a link once the slides are available ...
6
Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...
Leia Patzernuk
Sep '21
6
It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
David Davis
Sep '21
3
14
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
David Davis
Jul '21
Vladimir Simic
Jul '21
John Goodman
Jul '21
Leia Patzernuk
Jul '21
Hi David,
I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...
8
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Zubair Anwar Khurshid
Jul '20
15
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk
Jun '20
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
18
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis
Apr '20
7
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
