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Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
David Davis
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...
Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

    Lowellyne James
    Benchmark your organization's sustainability performance against best practice. Scan or click the QR Code to c ...
    Lowellyne James Feb '21
    Zubair Anwar Khurshid
    There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
    Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...
    Zubair Anwar Khurshid
    There are always notions regarding high competition that makes it challenging to manage the organizational ...
    Leia Patzernuk
    Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
    Leia Patzernuk Jul '20
    Zubair Anwar Khurshid
    Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
    Leia Patzernuk
    On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
    Leia Patzernuk Jun '20
    Therese Steiner
    The Service Quality Division is seeking volunteers to fill the roles of  Event Coordinator  and Content ...
    Therese Steiner Jan '20
    For those of you looking for recertification units, this may be a great opportunity to get involved.  Did you know ...
    Can you describe the positions a little? Thanks!
    Hi David,

    We are currently recruiting for two positions, an Event Coordinator and a Content Management ...
    Zubair Anwar Khurshid
    Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...

    Discussion Category List

    ASK SQD 274
    4 Topics 4 Posts

    Specific service quality related questions can be posed here.

    Webinar 571
    1 Topics 3 Posts

    Information about service quality related webinars can be found here.

    SQBOK 572
    1 Topics 1 Posts

    Information about the Service Quality Body of Knowledge can be found here.

    Awards 573
    0 Topics 0 Posts

    Information about the Service Quality Division's awards program can be found here.

    Scholarships 574
    0 Topics 0 Posts

    Information about the Service Quality Division's scholarship program can be found here.

    Competitive Advantage Newsletter 575

    Information about the Service Quality Division's newsletter publication can be found here.

    General 266
    12 Topics 19 Posts

    General information about service quality, shared by both the Division and members.