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Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Zubair Anwar Khurshid
There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...
Zubair Anwar Khurshid
There are always notions regarding high competition that makes it challenging to manage the organizational ...
Leia Patzernuk
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20
Zubair Anwar Khurshid
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Leia Patzernuk
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk Jun '20
Therese Steiner
The Service Quality Division is seeking volunteers to fill the roles of  Event Coordinator  and Content ...
Therese Steiner Jan '20
For those of you looking for recertification units, this may be a great opportunity to get involved.  Did you know ...
Can you describe the positions a little? Thanks!
Hi David,

We are currently recruiting for two positions, an Event Coordinator and a Content Management ...
Zubair Anwar Khurshid
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Zubair Anwar Khurshid
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...

Discussion Category List

ASK SQD 274
4 Topics 4 Posts

Specific service quality related questions can be posed here.

Webinar 571
1 Topics 3 Posts

Information about service quality related webinars can be found here.

SQBOK 572
1 Topics 1 Posts

Information about the Service Quality Body of Knowledge can be found here.

Awards 573
0 Topics 0 Posts

Information about the Service Quality Division's awards program can be found here.

Scholarships 574
0 Topics 0 Posts

Information about the Service Quality Division's scholarship program can be found here.

Competitive Advantage Newsletter 575

Information about the Service Quality Division's newsletter publication can be found here.

General 266
11 Topics 15 Posts

General information about service quality, shared by both the Division and members.