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Daniel Zrymiak
ASQ Leadership Academy
47
ASQ has posted 2 positions (Program Manager, Program Coordinator) for its ASQ Leadership Academy. ...
Daniel Zrymiak Sep '18
Jeremiah Genest
Interview Questions for a Leader on the importance of ...
10 39
I'm preparing to do video interviews with our C-suite and other key leaders to discuss why quality is important. ...
Jeremiah Genest Feb '21
Anthony DeMarinis Anthony DeMarinis Feb '21
The 3 most important questions for any leader are

What do you need to change?
What do you need to change to?
How are you ...
Francois Denis Francois Denis Feb '21
Hello Jeremiah,


Ask them about Cost of Quality ... Cost of Non Quality.
  • What do they think of CoQ ?
  • Are they using it ?
    • ...
Philip Malowitz Philip Malowitz Feb '21
There’s an old saying that an ounce of prevention is worth a pound of cure. Tell me how that relates to quality. [i.e. ...
Steve Brown Steve Brown Feb '21
Jeremiah,
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...
John Ross John Ross Feb '21
I'd ask them "What Quality means to them", "How do they contribute to Quality in the Organization", "Do they work ...
Aimee Siegler Aimee Siegler Feb '21
I would ask how the leader and the leadership team walk the talk, and model quality for the rest of the organization.
Norm Howe Norm Howe Feb '21
Workers are faced every day with choices between quality, safety, profit, people, and environment. How do the ...
Lu Gan Lu Gan Feb '21
What is their definition for "Quality"? How do the company's goals align with the quality goals/objectives?
Akhilesh Manchanda Akhilesh Manchanda Feb '21
Here are a few questions for your consideration:
How do they demonstrate the commitment to Quality?
How do they ...
Gregory Watson Gregory Watson Feb '21
I think most of these questions are not very useful. They assume that CEO's buy into what the quality community ...
Jerry Rice
What does a Quality Manager Do?
21
It depends. But here is a list of what several hundred Quality Management and Organizational Excellence ...
Jerry Rice Oct '18
Norm Howe
Willingness to report quality problems
23 79
Does anyone have recent data on the % of employees who are willing to report quality problems in their ...
Norm Howe Aug '21
Larry Cichelli Larry Cichelli Aug '21
At Midco International, 100%. The people in the shop floor report problems when the find them. Between QA and ...
David Husman David Husman Aug '21
Unwillingness to report problems is a fundamental Management issue - evidence that reporters are punished ...
Luigi Sille Luigi Sille Aug '21

I'am the Quality Manager at the Red Cross Blood Bank Foundation. I can say we report 100% of problems and or issues. ...

Gregory Watson Gregory Watson Aug '21

Hi Norm,

You have raised an interesting question and the replies reflect what most mangers believe. Aware ...

Aram Asaadi Aram Asaadi Aug '21

nice point Gregory,

I am also agree with you that having the competence and understanding the required ...

Edmond Frost Edmond Frost Aug '21

Both Mr. Husman and Mr. Watson make very good points. In my organization, we don't have very good statistics on the ...

Gregory Watson Gregory Watson Aug '21

Dear All,

The concept of noticing, perceiving, and processing data was a major discussion point during the early ...

Luis Iturriaga Morales Luis Iturriaga Morales Aug '21

Gregory Watson:

Dear All,

The concept of noticing, perceiving, and processing data was a major discussion point ...

Luis Iturriaga Morales Luis Iturriaga Morales Aug '21

David Husman:
Unwillingness to report problems is a fundamental Management issue - evidence that reporters are ...

Cynthia Aylen Cynthia Aylen Aug '21
Some companies have stated goals of zero corrective actions. That is completely counter to effective quality ...
Daniel Zrymiak
Hypothetical Case: Organization Reporting, ...
8 65
This is a hypothetical situation I am posing for Quality Manager and Quality Auditors: Consider Organization A. - ...
Daniel Zrymiak Aug '20
Daniel Zrymiak Daniel Zrymiak Aug '20
I am seeking inputs from various perspectives.  Luigi Sille ‍  ; Amanda Foster ‍  ;  David Harry ‍  ;  are among the ...
Gregory Watson Gregory Watson Aug '20
Dear Daniel,
Your case is describing a failure of the governance function of the organization, not the management ...
Ayat Hemida Ibrahim Shewita Ayat Hemida Ibrahim Shewita Aug '20
Regarding the organization A, if we were auditing the organization there will be the below concerns:
1. Policies ...
Amanda Foster Amanda Foster Aug '20
Well, Daniel Zrymiak ‍, I would first review the policies that govern the aforementioned practices to see if these ...
Gregory Watson Gregory Watson Aug '20
Dear Amanda,

Your first comment seems a little "idealistic" as I know of no major corporation that requires the ...
Larry Cichelli Larry Cichelli Aug '20
The company I work at Top Management does take their roles in the QMS very seriously. When I first got here, we were ...
Said Malki Said Malki Aug '20
Hello Daniel, 

I think there are  concerns and problems at the level of the governance's process and outcomes.  It ...
Gregory Watson Gregory Watson Aug '20
Dear Said,
If external reports of the business have not been released on time, then the company may be in violation ...
Luis Iturriaga Morales
Quality Culture in Small Biz
42 196
Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...
Luis Iturriaga Morales Oct '20
Dominic Cosentino Dominic Cosentino Oct '20
Kudos Luis. A dose of reality, finally. I do enjoy reading all the concepts and ideas presented in this forum as ...
Shelley Baldwin Shelley Baldwin Oct '20
Luis, Brilliant! You are so right on about quality or lack of it in small businesses. I never realized that it is why ...
Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...
Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...
Raul Martinez Raul Martinez Oct '20

Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...

Olivia Brown Olivia Brown Oct '20
That was an epic rant 😀
Gregory Watson Gregory Watson Oct '20
Dear Luis and colleagues,
From 2017 to to early 2020 I was working with the International Trade Center to develop a ...
David Duffie David Duffie Oct '20
I had quite the opposite experience with a small Biz company.
The president wanted to be ISO 9001 certified. He was ...
Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...
Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
Dear Gregory,

Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...

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