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Jerry Rice
Management theories and styles
1 15
The Quality Management Body of knowledge is undergoing a review for possible revision. The current body of ...
Jerry Rice Apr '18
Jeremiah Genest Jeremiah Genest Aug '18
This section, like a few other sections of the BoK is a hodge-podge of memorization and disparate ideas and a wide ...
Adeel Syed
Rules for Switching Certification Bodies
2 14
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed Feb '21
Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Faith Allem Faith Allem Mar '21
Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...
Daniel Zrymiak
Organizational Excellence through Psychological ...
31 145
If, as Quality Management Professionals, we are tasked with achieving Organizational Excellence, then I ...
Daniel Zrymiak Jul '20
Luigi Sille Luigi Sille Jul '20

Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe space for ...

Gregory Watson Gregory Watson Jul '20
Dear Daniel,
Interesting reference to the Google learning. It reflects what the early practitioners of the then ...
Gregory Watson Gregory Watson Jul '20
Dear Luigi,
I think that the question you posed is insightful: If employees are proclaimed by management to be the ...
Gregory Watson Gregory Watson Jul '20
Dear Daniel,
One further thought. When W. Edwards Deming proposed his "System of Profound Knowledge" (SPK) in his ...
Luigi Sille Luigi Sille Jul '20
Dear  Gregory Watson ‍, thanks for the answer. That is what I figured out. It's the year 2020, and management ...
Gregory Watson Gregory Watson Jul '20
Dear Luigi,
You've got it exactly right - implications also!
Best regards,
Greg
Gregory Tutunjian Gregory Tutunjian Jul '20
A few (recurring) thoughts:
  1. Don't compare where we/you work to Google (not that this is being done here, overtly, ...
    Gregory Tutunjian Gregory Tutunjian Jul '20
    "First, what is in first place? Without a doubt for most of the management teams, their first place consideration ...
    Mustafa Shraim Mustafa Shraim Jul '20
    It should be mentioned here that Deming advocated for this decades ago through his 14 points and SoPK.
    Jerry Rice Jerry Rice Jul '20
    Luigi Sille:

    Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe ...

    William Hackett
    Responding to Remote Audits from CBs
    28
    Certified bodies are now conducting certain audits based on ICF, ANAB and IAQG guidance. There are several ...
    William Hackett Apr '20
    Luis Iturriaga Morales
    Learning to see
    15 67
    So I recently have been invited to give a talk in a quality related event. Over the past several years, as a quality ...
    Luis Iturriaga Morales Feb '21
    Timothy Whetten Timothy Whetten Feb '21
    Hi Louis,

    Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...
      Norm Howe Norm Howe Feb '21
      All the topics you mention are important to a quality audit system. But I would say that the most important resource ...
      Philip Malowitz Philip Malowitz Feb '21
      In a broad team event, we had the operator walk thru the specifics of what they did for each of the work instructions ...
      Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
      Great points Timothy. I definitively agree that we must teach observation and promote it. And seeing from ...
      Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
      I absolutely agree Norm. It is necessary to take the time. Your insight in talking with people is just spot on. What ...
      Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
      Nice example Philip, without observing with the operator this critical insight about what was missing in the work ...
      Gregory Watson Gregory Watson Feb '21
      Dear Luis,
      This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...
      Emmanuel Uche Emmanuel Uche Feb '21
      Thank you for this great information Greg! I look forward to the webinar invites!

      Thanks again!
      Manny
      Norm Howe Norm Howe Feb '21
      Hi Luis, The most important way to get the workers to talk is to listen. Really listen. We've all talked to people who ...
      Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
      Dear Greg,

      Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...
      Claudia Acosta
      Opinion_ISO program vs QA
      4 37
      Recently has been changes in my organization...after years woking in QAQC in other companies..this is the first ...
      Claudia Acosta Oct '19
      Janet Lentz Janet Lentz Oct '19
      Many companies function without a quality professional, especially small ones. The effectiveness of this ...
      Shane Macquarrie Shane Macquarrie Oct '19
      I would say that the function under which Quality exists is less important than how well it is set up and how it is run. ...
      Rajesh Babu Rajesh Babu Oct '19
      On a lighter note, " Wish all spending for Quality activities are approved quickly" :-) . Well!! As long as the ...
      William LaFollette William LaFollette Oct '19
      I would tend to agree with Janet. Depending on industry, company and function/service it is not always critical to ...
      Daniel Zrymiak
      Quality Management and Stakeholder Engagement
      6 36
      I am sharing a presentation I recently delivered at the ASQ Pacific Region conference on the topic of Stakeholder ...
      Daniel Zrymiak Nov '20
      Girish Trehan Girish Trehan Nov '20
      Hello Daniel,

      Good Day.

      Stakeholder engagement is an excellent technique for strengthening process control.
      I ...
      Daniel Zrymiak Daniel Zrymiak Nov '20
      Please refer to this updated version of the presentation. The last version had incorrect Speaker Notes on slide 2 ...
      Gregory Watson Gregory Watson Nov '20
      Dear Daniel,
      Although I appreciate what Girish has commented, I don't think it is really on point with your ...
      Daniel Zrymiak Daniel Zrymiak Nov '20
      Hello Gregory Watson ‍ ,

      The inspiration was from the works of Eduardo Briceño, who distinguishes between the “ ...
      Gregory Watson Gregory Watson Nov '20
      Dear Daniel,
      Yesterday, I was discussing how AI-related technologies relate to the chain of customers. ...
      Norm Howe Norm Howe Jan '21
      You might be interested in the Center for Positive Organizations, which I discovered quite by accident where I ...
      Richard Tanner
      Creating Online ISO 9001:2015 Management and ...
      32 197
      I am looking for some participation in a Project I am currently developing. I hope this request is appropriate for ...
      Richard Tanner Sep '19
      Debra Hay Hampton Debra Hay Hampton Sep '19
      Richard,

      I'm always willing to collaborate on a project.
      Would you email me and lets talk about some options?
      ...
      Rajesh Babu Rajesh Babu Sep '19
      hi Richard, i am somebody who is not much exposed to ISO 9001:2015; wanted to understand at what level is this ...
      Richard Tanner Richard Tanner Sep '19
      Hello Rajesh,

      Send me your contact info and I will be more than glad to discuss your concerns and/or questions.

      ...
      Jairo Guzman Silva Jairo Guzman Silva Sep '19
      Good Morning.
      I want to let you know that I am interested in the proposed topic.

      Greetings.

      Jairo GuzmĂĄn S.
      John Bonham John Bonham Sep '19
      I would be interested in this discussion.
      Glen Pullin Glen Pullin Sep '19
      An on-line course or classroom is part of the learning, but the way to really get experience and be a good auditor is ...
      Bret Bradford Bret Bradford Sep '19
      I am interested in this discussion.
      Vladimir Simic Vladimir Simic Sep '19
      I am Vladimir Simic, I am interested in collaborating on a project. I had some experience in developing on-line ...
      Richard Tanner Richard Tanner Sep '19

      Glen Pullin :
      An on-line course or classroom is part of the learning, but the way to really get experience and be a ...

      Richard Tanner Richard Tanner Sep '19
      Great response everybody. I sent each of you that indicated you wanted to participate a PM requesting contact info ...
      William Hackett
      Reducing Errors in a Management Review
      7 44
      As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...
      William Hackett Oct '20
      Michael Goff Michael Goff Oct '20
      Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...
      Raul Martinez Raul Martinez Oct '20
      Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
      Have a ...
      David Hehir David Hehir Oct '20
      Very good content and summary.

      It will be interesting to track the impact of this years virtual audits on each one of ...
      Suresh Prabhakaran Suresh Prabhakaran Oct '20
      Thanks William - Good article . Well done.

      One common issue is that the  middle management does not often highlight ...
      Jane Keathley Jane Keathley Oct '20
      Your summary of management review risks provides good guidance for someone developing and maintaining a ...
      Girish Trehan Girish Trehan Oct '20
      Hello William,
      Good Morning.
      Very important aspect, rather heart of QMS.
      Here are my two cents.
      I am a Lead Auditor ...
      Christopher Chin Christopher Chin Oct '20
      My 0.02$ ...
      I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...
      Mingzhi Deng
      Control of documented information
      9 44
      Would anyone like to share with us your good practices on control of documented information? for instance, do you ...
      Mingzhi Deng May '19
      Timothy Whetten Timothy Whetten May '19
      We have a small group of people who have write access to an otherwise protected shared drive. They place new ...
      Elinaldo De Araujo Elinaldo De Araujo May '19
      Hello Deng,
      Regarding product and process development documents we use the Windchill PLM  software from PTC Inc.
      ...
      Paul Dionne Paul Dionne May '19
      We use the same software that we sell to our clients. It includes automatic routing for collaboration on files, ...
      Jeremiah Genest Jeremiah Genest May '19
      The critical thing in document management is to decide what type of documents you have and how to manage each of the ...
      Brian Fannon Brian Fannon Apr '20
      I have a different kind of issue with document management. The organization I'm working with maintain the ...
      Carol Wrisley-Williams Carol Wrisley-Williams Apr '20
      Brian, the way our documents are set up, they have the original issue date in the document header, then the revision ...
      Kelly Gau Kelly Gau Apr '20
      Mingzhi - there is a lot of different practices around Document Control. I have managed both paper-based and eQMS ...
      Grace Duffy Grace Duffy Apr '20
      This is a very valuable thread. I am pleased to see the recommendations of the contributors. I am a strong fan of ...
      Cyrus Parlan Cyrus Parlan Apr '20
      With huge amount of documents we control, we allocated a dedicated team to receive, process and publish approved ...

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