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Leia Patzernuk
ASK SQD: Measuring First Contact Resolution
6
The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk Dec '18
Leia Patzernuk
ASK SQD: Improving Without Data
2
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk Dec '18
Therese Steiner
ASK SQD: Using the Kano Model with Customer Survey ...
8
The "Ask SQD" column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Therese Steiner Jul '19
Leia Patzernuk
ASQ SQD: What IS service quality?
21
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20

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