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Robert Beauchamp
Hey SQD community! I work for a credit union in the Midwest and I'm currently researching the current trends in ...
Hi, Robert.
It would be easy to get carried away and fill a full page with notes in response to your question.  I'll ...
Hi Robert,

I could echo a lot of what Tracy said!   I leverage tools from Lean, Six Sigma, and BPM for the most part and ...
Robert, while I agree with both Tracy and Therese, a grass roots approach also works wonders.

My primary focus is in ...
Hi,
Thank you for asking this and there are worthy advices from our learned colleagues.
I'd propose you to take a ...
Zubair Anwar Khurshid
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Zubair Anwar Khurshid
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Leia Patzernuk
One of the SQD's initiative for 2020 is to develop a toolkit/manual that can be used by service based companies ...
Leia Patzernuk Nov '19
David Davis
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...
Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

    Zubair Anwar Khurshid
    Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
    Zubair Anwar Khurshid
    Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
    Leia Patzernuk
    On behalf of all of us in the Service Quality Division...  
    Leia Patzernuk Dec '19
    Leia Patzernuk
    On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
    Leia Patzernuk Jun '20

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