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Robert Beauchamp
Current Service Quality Trends
4 39
Hey SQD community! I work for a credit union in the Midwest and I'm currently researching the current trends in ...
Robert Beauchamp Oct '19
Tracy Owens Tracy Owens Oct '19
Hi, Robert.
It would be easy to get carried away and fill a full page with notes in response to your question.  I'll ...
Therese Steiner Therese Steiner Oct '19
Hi Robert,

I could echo a lot of what Tracy said!   I leverage tools from Lean, Six Sigma, and BPM for the most part and ...
Leia Patzernuk Leia Patzernuk Nov '19
Robert, while I agree with both Tracy and Therese, a grass roots approach also works wonders.

My primary focus is in ...
Zubair Anwar Khurshid Zubair Anwar Khurshid Nov '19
Hi,
Thank you for asking this and there are worthy advices from our learned colleagues.
I'd propose you to take a ...
Zubair Anwar Khurshid
Corrective Feedback & Criticism
8
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Zubair Anwar Khurshid Jul '20
David Davis
Online learning recommendation: Kyoto U's Culture of ...
13
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Zubair Anwar Khurshid
Lessons from COVID-19 Pandemic – Shifting Excellence ...
6
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid Apr '20
Leia Patzernuk
Starting Up a Not-for-Profit...Where Do you Start?
6
One of the SQD's initiative for 2020 is to develop a toolkit/manual that can be used by service based companies ...
Leia Patzernuk Nov '19
David Davis
Preferred metrics of service quality
3 8
I'm working on developing service quality metrics to span several different support functions (IT, HR, finance, ...
David Davis 16d
Vladimir Simic Vladimir Simic 15d
I am not sure that proposed measurement will answer on internalneeds for quality service improvement.

lLook at ...
John Goodman John Goodman 15d
Our research has shown that timely response to requests is a key driver for HR, IT, procurement, etc. ...
Leia Patzernuk Leia Patzernuk 15d

Hi David,

I'll admit that I'm not an expert at the measurement side of things, but from my own experience, when ...

    Zubair Anwar Khurshid
    What helps in difficult times – while staff is being ...
    10
    Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
    Zubair Anwar Khurshid Apr '20
    Zubair Anwar Khurshid
    Keep the ball rolling - Interventions for sustaining ...
    1
    Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
    Zubair Anwar Khurshid Apr '20
    Leia Patzernuk
    Season's Greetings From Your ASQ Service Quality ...
    13
    On behalf of all of us in the Service Quality Division...  
    Leia Patzernuk Dec '19
    Leia Patzernuk
    Service Quality Division's 2020 Virtual Annual ...
    13
    On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
    Leia Patzernuk Jun '20

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