Winter 2019 Quality Management Forum Is Here!!!

Winter 2019 Quality Management Forum
The Winter 2019 edition of the Quality Management Forum, our peer reviewed quarterly journal, is now available for download in the Quality Management Division MyASQ Community.  

Winter 2019 Quality Management Forum

Professional Process Management
By Yves Van Nuland and Grace L. Duffy

Although the concepts of process and process management are not new, we know from our experience that some people struggle with the development and implementation of the processes in their organization. There are a number of reasons that help explain this situation:
  • People are not aware of good process models.
  • People often think and behave in hierarchical terms instead of in process ways.
  • People sometimes associate process descriptions with ISO procedures. Although this isn’t totally incorrect, the problem is that the described processes are rarely revised and become static
  • instead of dynamic.
  • People fail to make clear links with the strategic and business objectives.
  • People don’t associate one or more Key Performance Indicators (KPIs) to the key process. The process becomes something static and without added value for customers and shareholders.
  • People don’t apply continuous improvement to the description of the process. Consequently, the processes contain too much non-added value.
  • Many process descriptions are too bureaucratic, not user friendly, and not transparent. In such circumstances, people won’t apply those processes.
In this article we will demonstrate how to overcome the obstacles listed above. We start with an overview of our approach.


The Hidden Tools of Lean Six Sigma—Part 2
By Amarpreet Bhamra

The Lean Six Sigma (LSS) Toolkit comprises a multitude of tools that are leveraged by the Belt practitioners (Green Belt, Black Belt, and Master Black Belt) to drive improvements in all kinds of enterprises. In current practice some of the tools have become very popular in terms of trying to solve business problems.

Interestingly, there are other valuable tools available in the Lean Six Sigma Toolkit for the benefit of practitioners. In my experience these are largely hidden or less spoken of, which reflects upon
the current levels of awareness of the practitioners. A second dimension could be that the widely-used tools have been positioned by the practitioners as the mainstream in organizations across the globe. The purpose of this write-up is to bring these hidden tools to the forefront and to describe how they could benefit both the practitioners and the enterprises.

This is Part 2 of an article describing some of these lesser used but still powerful and helpful tools that can be employed within or outside of a Lean Six Sigma project.

Coach’s Corner with J.R. McGee
Deployment Strategies: Part 2

This article is the second of two parts about Deployment Strategies that can enhance the ability of teams to successfully implement change in our organizations. This part includes the remaining three of the five phases that can make change effective. In last quarter’s Forum we covered:

Phase 1—Developing Commitment
Phase 2—Developing Your Support Infrastructure.

Now let’s discuss:

Phase 3—Developing Your Team
Phase 4—Sustaining Your Gains
Phase 5— Measure and Market Results.

Winter 2019 Quality Management Forum
Posted by Jerry Rice on Jan 16, 2020 7:30 AM America/Chicago

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