New To Quality or Need a Refresher? Let ASQ's Quality Resources Help. Our Topic for This Week is Selecting Performance Measures and Metrics.

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Also called: selection metrics
Performance metrics are defined as information and project-specific data used to characterize and assess an organization’s quality, capabilities, and skills. Performance metrics are defined differently in every industry and can change based on a company’s services and products. Common performance metrics include sales, return on investment, customer satisfaction, industry and consumer reviews, and a company’s reputation with its consumers.
One of the biggest problems associated with continuous improvement and problem solving is the selection of the most appropriate performance measures or quality performance metrics.
Learn more at: https://asq.org/quality-resources/metrics/selecting-metrics-tutorial

News Quality Management Division 09/17/2022 7:50am CDT

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