New To Quality or Need a Refresher? Let ASQ's Quality Resources Help. Our Topic for This Week is Selecting Performance Measures and Metrics.

Also called: selection metrics
Performance metrics are defined as information and project-specific data used to characterize and assess an organization’s quality, capabilities, and skills. Performance metrics are defined differently in every industry and can change based on a company’s services and products. Common performance metrics include sales, return on investment, customer satisfaction, industry and consumer reviews, and a company’s reputation with its consumers.
One of the biggest problems associated with continuous improvement and problem solving is the selection of the most appropriate performance measures or quality performance metrics.
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News Quality Management Division 09/17/2022 7:50am CDT


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