Monograph 4: Implementing The Healthcare Quality Management System

Published by the ASQ Healthcare Quality and Improvement Committee


Our healthcare system was reorganizing just before COVID-19 hit and continued the effort during the early part of the U.S. COVID-19 period. The chief executive officer (CEO) of our hospital on the west side of the state had just taken over statewide leadership for our healthcare system, and an interim CEO was in place. That could have been a recipe for disaster, but strong leadership by the interim CEO and the senior and other leaders helped the organization to be resilient and meet all challenges it faced successfully. A few of the strategies are outlined here. They are not new or previously unrecognized but deserve re-emphasis because they work.

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News Quality Management Division 12/20/2021 9:11am CST


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