New To Quality? Let ASQ's Quality Resources Help. Our Topic For This Week Is Customer Experience (CX).

Customer experience (CX) is defined as the short- and long-term interactions and relationship between a company and its customers. The customer experience journey can include how a customer interacts with a company’s employees, facilities, and marketing, in both the real and digital worlds.

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News Quality Management Division 11/28/2021 5:16pm CST


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