New To Quality? Let ASQ's Quality Resources Help. Our Topic For This Week Is Critical Incident Technique.

The critical incident technique is an advanced tool for root cause analysis that can aid in the search for causes. Unlike more basic cause analysis tools that help with finding causes, like the flowchart, brainstorming, or the fishbone diagram, the critical incident technique finds the cause through interviews of various people involved in the process in which an event occurred.

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News Quality Management Division 11/07/2021 10:38pm CST


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