Readiness Is All: How Quality Prepared FedEx For COVID-19

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By Max Christian Hansen

In this second article in a series of three, the author examines how FedEx was able to overcome the seemingly insurmountable logistical challenges presented by the COVID-19 pandemic in order to reliably deliver half of the vaccines administered in the United States. Organizationally, FedEx has long embraced quality practices, and this dedication to quality readied FedEx to meet the enormous need for vaccination delivery.

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News Quality Management Division 11/04/2021 5:34pm CDT

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