II.C.1 Tactical Plans

Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook
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To transform the organization’s strategic objectives into action, an action plan is needed. In actuality, the planning detail that comprises an action plan is a mini project plan. There may be several action plans generated from one strategic objective. It is the systematic approach to initiating actions and the follow-up of those actions that closes the loop toward achieving the organization’s strategy. An action plan should include:
  • Project identification and description.
  • Date project completion is needed.
  • Link to the strategic objective and any pertinent mandates.
  • Project objectives.
  • Scope of the project—Where and for whom will the solution/implementation be applied? What limitations or constraints will be encountered?
  • Deliverables—including both outputs pertaining to the project objectives and outputs for managing the project, and ultimate outcomes.
  • Criteria by which the project will be measured.
  • Assumptions affecting the project.
  • Description of the overall approach.
  • Start date to begin the project.
  • Estimate of the resources required—time, personnel, facilities, equipment, tools, materials, money.
  • Verification that there is sufficient organizational capacity and resources to accomplish the objectives.
  • Estimate of benefits versus costs.
  • Timeline and person responsible for steps to complete the project (mini Gantt chart).1
Quality Management BOK Reference

II Strategic Plan Development and Deployment
II.C Strategic Plan Deployment
II.C.1 Tactical plans - Identify basic characteristics of tactics: specific, measurable, attainable, relevant, time-specific, and linked to strategic objectives. Evaluate proposed plans to determine whether they meet these criteria.

Additional Resources
Back to the Strategic Plan Development and Deployment CMC Page
Back to the Quality Management Body of Knowledge
News Quality Management Division 03/02/2021 5:26pm CST

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