Featured Article & Webinar Series - Innovation (or Should I Say Resilience) In Trying Times

Creating from Uncertainty Using 3 Vital Questions®
About the Author

Ann-Marie Flinn is the President and Founder of Champion Foundational Change Agency, specializing in human and organizational performance. “We help drive engagement and reduce burnout so individuals, teams and organizations can perform to their full potential.” A graduate in Management from Dalhousie University, Ann-Marie is certified in workplace wellness consulting, Corporate AthleteTM Facilitation, nutritional and mindset coaching.

She is also an internationally ranked athlete and volunteers with various sports and non-profit organizations. Ann-Marie lives in Halifax, Nova Scotia Canada. She can be reached at info@changechamp.com.

Originally Published in the Fall 2020 Quality Management Forum
By Ann-Marie Flinn

The global response to COVID-19 has changed how we work, interact, and learn. Many industries and organizations are undergoing unprecedented change in an era where volatility, uncertainty, complexity, and ambiguity (VUCA) reign. Organizations and their leaders are challenged with riding the wave of this new reality. It is times like this where creative mindsets are more important than ever.

While it may feel like it, this is not the first time businesses have been forced to undergo significant change. Some of the most successful businesses actually thrived during depressions, recessions, and Wall Street meltdowns because of a creative mindset.

Think of GE, Disney, P&G, and Microsoft, just to name a few. These companies focused on outcomes vs. problems. They took a panoramic view of the situation to see opportunities versus taking a fear-based, problem-oriented outlook on the rapid changes of industries and society as a whole. They knew that consumers would still be in need of “things” and continued to act as though the public had money to spend. These companies didn’t wait for public demand for their products to rise. Instead, they created and innovated even during the most challenging of times.

Download Full Article to continue reading (free pdf)

Related Webinar Series

The ASQ Quality Management Division is sponsoring a webinar series that goes into further detail with the author. In this informative 3-part webinar, you will learn:
  • The Three Vital Questions that shifts and transforms relationships and thought process
  • Understand and recognize the two mindsets: how one creates empowerment and innovation and how the other creates drama and a problem-reactive state
  • Increase your capacity to lead yourself and others through change—personally and professionally.
  • Identify your reactive and fear-based thought process and learn to shift to more empowering and effective ways of leading
Driving process management culture through 3 vital questions:

The mark of a successful organization is not whether it has problems, it’s whether it has the same problems as it did last year. When a crisis hits, we are forced to confront the truth about how our systems work (or doesn’t work). The places where things could be done better or more efficiently become glaringly obvious. You’ve tried to solve many of these problems in the past only to come back to the same issues. Mindset is critical for peak performance and shifting one’s focus from a problem mindset to an outcome and outcome mindset.

When people and organizations shift their focus from problems to outcomes, something amazing happens within the culture of the workplace - and in people's lives. Leaders and teams co-create, engage, and collaborate. Change becomes the fuel that empowers innovation and a high performing business.

Question #1: Where are you putting your focus? Shifting problems to outcomes.
Recorded on June 2, 2021

Question #2: How are you relating? Shifting drama to empowerment.
Recorded on June 16, 2021

Question #3 What actions are you taking? Shifting from reacting to creating.
July 21, 2021 at 5:00 pm Central/ 6:00 pm Eastern

(Advance registration is required)
News Quality Management Division 01/22/2021 6:40pm CST


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