The Summer 2020 Quality Management Forum Is Here!

Editor’s Notes | Sandy L. Furterer
Sandy L. Furterer, PhD, MBA, is an associate professor and department chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which include the ASQ Certified Quality Manager/ Organizational Excellence, Certified Quality Engineer, and the Certified Six Sigma Black Belt, and is an ASQ Fellow. She is a Certified Master Black Belt by the Harrington Institute, Inc. Furterer resides in her home state of Ohio, near Dayton, with her husband Dan, three children and their pets, Gypsy, a calico cat, Demi, their Beagle-Jack Russell Terrier rescue dog, and their slightly crazy Lily, their hound-lab rescue dog. Contact her at

Welcome to the summer 2020 issue of Quality Management Forum. Hope you are all doing well despite the COVID–19 pandemic. Our summer issue includes three articles across the spectrum of quality management topics.
  • The first article, “Get the Most Out of Your Learning Management System,” by Joe Wojniak, provides excellent guidance on how we can get the most out of our training systems, including incorporating Just-In-Time training, incorporating appropriate assessment tools, tailoring content to individuals based upon their skills needs, and leveraging technology to enhance learning.
  • The second article, “Benchmarking for Best Practices: Dubai Police-UAE,” by Jorge Román, provides an overview of how the Dubai Police used the TRADE (Terms of Reference, Research, Acquire, Deploy, Evaluate) benchmarking methodology to improve the performance of its fleet management department. This benchmarking approach can provide both financial and non-financial benefits to the organization.
  • Our third article, “Using Superhero (and Villain) Gadgets to Teach the Process of Design and Quality,” by Russell L. Roberson, provides a delightful way to teach about quality through the eyes of our superheroes. Although it can feel like quality management professionals must have super-human abilities to face the quality challenges of our times, the author provides great ideas for connecting design to quality in a straightforward manner.

We also have our QMD chair, Peggy Milz’s Chair’s Message. Peggy provides insights into how our quality management skills and tools can help us to deal with our risk-based pandemic times. She also provides
updates on QMD’s 2020 business plan, and the educational webinar opportunities that are planned in the next few months.

We have a book review by Ken Jurgensmeyer, who evaluates It’s the Manager by Jim Clifton and Jim Harter. The book discusses the changing norms in the workplace that define a great job and the steps
needed to engage the workforce.

We end as usual with Coach’s Corner, “Leadership Under Stress,” by J.R. McGee, with guidance on how to be a leader in a stressful environment, which is timely and applicable to our lives during this

As always, please feel free to provide feedback on this issue of the Quality Management Forum, as well as any ideas for enhancing QMD publications for our division. I can be reached at

Posted by Jerry Rice on Aug 26, 2020 4:32 PM America/Chicago