ASQ LED October 2020 Webinar (on Wednesday, 14 October)
"It's NOT All About Manufacturing" (0.1 RUs) with Jerry RosenthalWednesday, 14 October 12:00 PM - 1:00 PM CDT
Registration Link: https://register.gotowebinar.com/register/3432436017164473355
The early days of Lean were all about manufacturing. The evolution of Six Sigma was based on manufacturing. Most of the white papers and examples used in Lean Six Sigma training were all based on challenges and problems found in a manufacturing environment. And while this is an outstanding way to learn and become masterful with the tools of the trade, there is more to the story.
Some use the term “business systems” or “commercial operations” to describe the back-office processes which are needed to support the “engine”. But that engine is not necessarily making widgets. It could be as simple as improving the customer experience. And that customer might be a client for a law firm or a patient at a hospital. Or it might be as simple as the person sitting next to you in your office, the recipient of the output of your work product.
This session will start by discussing the basic tools of our trade and how they are relevant regardless of the industry. We will also review a few examples from Legal Operations and Healthcare to give the audience some ideas on where they might go back to their organizations to create more value.
Jerry is a seasoned leader who has worked and consulted for some historic and iconic companies such as Cardinal Health, GlaxoSmithKline, Dun & Bradstreet and Thomas Jefferson University Hospitals. He has spent most of his career in Healthcare and Legal Operations doing and teaching business process improvement.
About the Presenter
Jerry is the author of "Small Doses: Common Sense to Common Practice", about the intersection of Process Improvement, Leadership and Life and contains stories and practical wisdom which can be applied to work and home immediately. He loves to share stories and experiences to learn how to do things better. Jerry believes that well intentioned people too often look for the magic bullet to solve complex business problems without first focusing on the basics and foundational tools.